F&B Assistant - Ascot 2026

Role Overview - FOOD AND BEVERAGE ASSISTANT

Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafés and restaurants. The role is a great opportunity for enthusiastic, guest focused individuals to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site the F&B Assistants will be responsible for engaging with families and serving them delicious food and drinks that are a key part of the Lapland experience.

Responsibilities

• Consistently meet and exceed customers' expectations by welcoming guests into our cafés and restaurants and engaging with families while following the Lapland operating procedures and sequence of service.
• Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
• Immerse yourself in the Lapland narrative.
• Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.
• Follow all relevant costume and process standards.
• Attend any training as required.

Key Attributes

• Enthusiastic and willing to learn and be part of Lapland.
• Bright and articulate - excellent verbal communication skills.

Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
• LIVE EVENT: Thursday 5th November - Thursday 24th December 2026
• Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract.
• Free hot meal per day.
• Free coffee, tea and soft drinks.
• 20% discount in LaplandUK retail shops on selected dates.
• Free parking off site at Ascot Racecourse (shuttle bus direct to event site).
• Shuttle bus from Ascot Train Station to event site.

Customer Facing Role Requirements

• Remove all jewellery and piercings (no clear replacements) - this includes tooth gems and grills.
• Have neatly groomed, naturally coloured hair; as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make up (foundation if worn must look like your natural skin tone); minimal mascara, no false eyelashes, and no false or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below the elbow for Food & Beverage, and 2 inches below the elbow for all other customer facing roles on site.
• Leave all watches, including smart watches and phones, securely in your locker.

Please note we require a minimum commitment of 3 shifts per week.