Experienced Customer Service Consultant

Job Title: Temporary Experienced Customer Service Consultant Location: Wolverhampton Job Description: We are seeking a Temporary Experienced Customer Service Consultant to join our team in Wolverhampton.

The ideal candidate will have a strong background in customer service, with excellent skills in handling queries and front of house operations.

Key Responsibilities:

Provide exceptional customer service by addressing and resolving customer queries efficiently.

Manage front of house duties, ensuring a welcoming and professional environment for all visitors.

Utilize various programmes to assist in customer service operations and maintain accurate records.

Demonstrate excellent telephone manner to handle inbound and outbound calls effectively.

Collaborate with team members to ensure a seamless customer experience.

Required Skills and Experience:

Proven experience in a customer service role.

Strong communication and interpersonal skills.

Proficiency in relevant programmes and customer service software.

Exceptional telephone manner and ability to handle high call volumes.

Ability to work independently and as part of a team.

Duration: Temporary position with potential for extension based on performance and business needs.

Application Process: Interested candidates should submit their CV and a cover letter outlining their relevant experience and skills.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).