Experience Insurance Claims Clerk

Salary: £30,000 - £42,000 per annumLocation: Hybrid/Flexible Working AvailableJob Type: Full-Time, Permanent

We are currently seeking an organised and detail-oriented Claims Clerk to join a successful and growing insurance business. This is an excellent opportunity for someone with administration or insurance experience who enjoys working in a fast-paced environment where accuracy, organisation, and problem-solving are key.

Supporting operational and broking teams, you will be responsible for maintaining accurate records, processing documentation, managing data, and assisting with a range of insurance administration activities. The role offers the opportunity to work independently while collaborating closely with colleagues across the business.

Key Responsibilities

• Prepare and distribute documentation using established templates and procedures.
• Gather information from multiple sources to accurately complete business and client documentation.
• Enter, update, amend, and maintain data across company systems.
• Manage electronic and paper filing systems, ensuring records remain accurate and up to date.
• Monitor and manage day-to-day correspondence, escalating urgent matters where necessary.
• Support treaty account administration and processing activities.
• Check documentation for accuracy, completeness, and compliance.
• Assist with claims administration and premium processing.
• Produce and maintain management information and operational records.
• Support the wider team with administrative and operational tasks as required.

About You

We're looking for a motivated professional who has:

• Previous experience in an insurance, financial services, or administration environment.
• A good understanding of general insurance principles.
• Strong attention to detail and excellent data accuracy skills.
• The ability to analyse information and identify key details.
• Strong organisational and time-management abilities.
• Confidence using Microsoft Office and other business systems.
• Effective problem-solving and decision-making skills.
• The ability to work independently with limited supervision.
• Excellent communication and relationship-building skills.

Key Competencies

• Accurate data management and reporting
• Customer focus and service excellence
• Strong communication and influencing skills
• Planning and organisational ability
• Information gathering and analysis
• Sound decision-making and problem-solving
• Collaborative team working
• Ability to prioritise workloads and meet deadlines