Experience Design Lead - Customer Journeys

The John Lewis Partnership is seeking a Customer Experience Design Manager at Waitrose Bracknell Head Office. Hybrid working with three days in the office; 35 hours per week. Lead end-to-end customer journeys and shape the 3-year CX plan to drive passion points and commercial performance.

You will partner with cross-functional teams, translate insights into priority experiences, and coach teams to raise capability while aligning with the food lover ambition.