Executive Support Manager

Job Title: Executive Support ManagerLocation: City Hall, E16 1ZESalary: £58,217 plus employer pension contribution of 6.8-8.5% and 30 days annual leaveContract Type: PermanentWorking Pattern: Hybrid workingOrganisation: Greater London Authority

About the Role

We are seeking an experienced and highly organised Executive Support Manager to lead a team of Executive Assistants providing high-quality support to senior leaders across the organisation. This is an excellent opportunity for a proven people manager with strong stakeholder management skills and experience supporting senior executives in a fast-paced environment.

Working closely with the Head of Executive Support and a fellow Executive Support Manager, you will help drive operational excellence, champion continuous improvement, and ensure the delivery of a consistent and professional executive support service.

Key Responsibilities

• Lead, manage, motivate and develop a team of Executive Assistants, ensuring high standards of performance and service delivery.
• Allocate resources effectively across the team, ensuring appropriate cover during periods of absence, increased workload and resourcing gaps.
• Build and maintain strong relationships with senior stakeholders, balancing competing priorities and managing expectations effectively.
• Work as part of the Executive Support leadership team to develop and implement new systems, processes and service improvements.
• Lead and contribute to transformation and efficiency projects, helping to streamline ways of working across the executive support function.
• Monitor team performance and ensure effective deployment of resources to meet business objectives.
• Manage governance and transparency processes, including registers, declarations and related documentation.
• Oversee documentation clearance processes and support key organisational governance requirements.
• Deputise for the Head of Executive Support when required.

About You

To be successful in this role, you will demonstrate:

• Significant experience managing or leading executive support or administrative teams.
• A strong track record of delivering executive support services to senior leaders.
• Excellent organisational skills with the ability to manage multiple priorities and tight deadlines.
• Strong stakeholder management, communication and influencing skills.
• The ability to develop effective working relationships across a wide range of internal and external stakeholders.
• Experience identifying and implementing process improvements and operational efficiencies.
• Advanced Microsoft Office skills and confidence using a range of technology and communication tools.
• A proactive, collaborative and solutions-focused approach.

What You'll Bring

• Strong leadership and people management capability.
• Exceptional attention to detail.
• The ability to remain calm and effective in a fast-paced environment.
• Confidence influencing senior stakeholders and driving change.
• A commitment to delivering excellent service standards.

If this role is of interest and you have the required skills and experience, please click apply.