Exam Production Technician

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for an Exam Production Technician on a full time, 12 month fixed-term contract basis. This position sits within the ACCA Qualifications team. We are flexible on the working location as we operate a 'digital-first' approach.

The Job

Reporting to the Exam Production Manager on a day-to-day basis, you'll be involved in the following:

Create and manage multiple production schedules for exam content for all future exam sessions adhering to strict deadlines

Lead and manage external academic experts and finance professionals (examiners and reviewers etc) in working to the multiple production schedules

Deliver training to external academic experts and finance professionals (examiners and reviewers etc) in the use of systems and the key considerations required when setting exams to ensure fit for purpose delivery of CBEs

Being aware and complying with all ACCA and regulatory requirements relating to the production and delivery of exams

Complete quality assurance checks on question submissions in relation to industry best practice and lead on house-style reviews in order to maintain the integrity of exam content

Using and applying system code in order to construct and build exams and complete detailed checks of exam settings, functionality and house-style

Complete final publishing validations by undertaking detailed checks of exam settings, functionality and house-style to ensure all students receive accurate, fully operational balanced exams

Act in accordance with recommendations from ACCA regulators, ensuring that ACCA exams continue to meet regulatory compliance

Maintain and apply expert knowledge across a breadth of Exam Production software systems

Co-ordinate the activities and performance of third party stakeholders (external examiners, system suppliers) to ensure they meet their contractual obligations and provide first line support in relation to payments, contracts, and production and system queries

Contribute to the effective delivery of ACCA's objectives and strategies by representing Exams Production at project and operational ad-hoc meetings.

The Person

We're looking for someone who:

Excellent attention to detail

Excellent people engagement skills including relationship building, mentoring and negotiation

Possess excellent organisation skills and a methodical approach to work

Ability to quickly understand technological systems and processes including how differing systems interact

Have a high level of computer literacy with a working knowledge of Word, Excel and database manipulation

Excellent problem-solving skills with the ability to analyse factors contributing to system or production issues and the ability to generate, evaluate and recommend best solution

Be able to work calmly under pressure and meet tight deadlines while dealing with competing priorities

Be receptive to working in a changing environment with changing systems and processes

Be highly motivated, proactive and enthusiastic, with the ability to work on own initiative and flexibly as part of a wider team

Be able to demonstrate excellent oral and written communication skills with the ability to communicate at all levels advising senior management and senior individuals in business internally and externally

Have relevant work experience in an administrative or exam production environment preferably within the Education sector or Professional body organisation.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here