EV Expert

Requirements

• Clear and impactful communicator across phone, email, and video, able to convey value confidently
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• (Desirable) Committed to contributing to the UK's decarbonisation objectives
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• Self-motivated and disciplined, thrives in a remote setup without needing micromanagement
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• Open to feedback and growth, actively contributes to a culture of continuous improvement
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• Expert knowledge of the EV market, including models, charging, range, and incentives
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• Customer-first mindset, able to explain EV and salary sacrifice benefits clearly and empathetically
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• Tech-savvy, comfortable using CRMs, quoting tools, and video platforms to support a smooth customer journey
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• Excellent time management and organisation, able to prioritise effectively across responsibilities
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• Emotionally intelligent and personable, able to handle a wide range of customer emotions with empathy
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• Proactive, with a hunter/gatherer mentality, driven to maintain a strong pipeline even in quieter periods
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• Data-driven and analytical, with a keen ability to uncover growth opportunities and innovative new strategies through insightful data analysis

What the job involves

• Work collaboratively with the Lead EV Expert and wider team to support our customers in placing their EV orders (advising, quoting, sourcing the best offers)
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• Assist in the design and execution of a wide range of customer communication campaigns, such as limited availability special offers or sales
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• Be the go-to person for both customers and the internal team at Love Electric for all technical EV questions and support
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• Provide in-depth consultations to help ensure customers can make a confident and informed decision about placing their EV order
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• Stay up to date with the latest developments in the EV market
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• Utilise your sales experience to help maximise the impact of the EV Expert team in securing orders and deals
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• Provide exceptional post-purchase support