Estate Liaison Officer

Job Description

Description

Working on our estates across the North East

Temporary 12 month contract, full time (37.5 hpw)

Salary: £30,600 to £33,456 per annum, depending on skills and experience, with great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for you to join our repairs and maintenance team as Estate Liaison Officer. If you like working in the community and delivering a brilliant experience for customers, then join us. Make a difference by supporting our customers through overseeing maintenance works on their properties and estates, driving quality standards and compliance. If you enjoy working with a fantastic team and wish to develop your career, read on

Typical day as an Estate Liaison Officer

• Overseeing maintenance works carried out by our trades team and partner contractors, ensuring high-quality work and customer satisfaction.
• Supporting our Maintenance and Contract Manager and Surveyors to improve repair quality standards and ensure homes are maintained to a high standard.
• Representing our customers when dealing with trades, contractors, and subcontractors.
• Being the key contact during maintenance works, resolving customer issues promptly and keeping them involved in decisions.
• Driving customer satisfaction and maintenance improvements through analysis, insight, and feedback to deliver on our customer promise.

Imagine going home each day knowing you've helped improve our customers' lives. Join us and work for one of the UK's top ten Great Places to Work!

You have

• Experience overseeing maintenance works with good technical understanding.
• Ability to communicate technical maintenance specifications clearly to customers.
• Passion for customer satisfaction and tenacity to resolve complex complaints.
• A self-motivated approach, capable of managing your own patch independently.

Note: Due to current sponsorship certificate limits, we cannot offer sponsorship to external candidates for this role. This policy is under regular review.

Our team

Looking for a job where you truly belong? Bring your unique skills and experience to deliver great service for our customers. Our diverse team is here to support you as you make yourself at home!

Job details

• This is a hybrid role, primarily working in communities across the North East, with time spent at our Belmont, Durham office or working from home.
• Flexible working hours may be available; discuss this during your interview.
• Mostly Monday to Friday, with occasional evening work to meet with customers. You can shape your own schedule.
• A vehicle insured for business use is required; mileage will be reimbursed.
• A Standard DBS check is required; we will cover the cost.
• You should be comfortable using technology for record updates, online learning, and collaboration.

A place where you belong

We celebrate diversity and support all colleagues through internal networks and allies (Multicultural, LGBTQIA+, Disability). Together, we make Home Group a great place to work!

What's in it for you?

• 34 days of leave (including bank holidays and a personal 'me day'), increasing to 39 days, with options to buy more and time off for volunteering.
• Health cash plan saving up to £1140 per year, covering dental, optical, prescriptions, and more for you and your children.
• Over 800 discounts on groceries, holidays, days out, and more.
• Generous pension scheme with life insurance of 3x salary.
• Opportunities for career growth within the organization.