Especialista em garantia

Join a Global Business Services (GBS) in Portugal and play a key role in ensuring quality and

efficiency across the whole service organization!

What you will do

Maintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality):

Based on input about product components and damage codes

Based on warranty conditions and thresholds

Align closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systems

Monitor continuously and identify improvement needs regarding damage codes and early warning codes

Align all business rules and translate them effectively across all platforms

If you have:

Proven technical expertise in preferably commercial vehicles or alternatively automotive industry; especially technical documentation

Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification

Basic understanding of ERP (esp. AS400) systems and modern database systems, MS Office skills, especially in Excel

Analytical and problem-solving skills

Fluent in oral and written English to present complex issues

Independent, structured and cooperative way of working, interest in intercultural

collaboration

3-5 years of professional experience

Why join us?

Be part of building a new GBS hub.

Work in an international, multicultural environment with exposure to global teams.

Grow your career in a modern service organization focused on people, innovation, and agility.

What we offer

Permanent contract

Mobile work model (2-3 days home office per week)

Health insurance for you and your family (no extra cost)

Life insurance

Meal allowance

A modern, people-centric culture focused on development, wellbeing and

collaboration