Escalation Expert: CTO Office, Cloud Security & AI Ops

A leading cloud security company is seeking an Escalation Expert to join their CTO team. The role involves resolving complex customer issues, advocating for clients, and improving internal tooling. Candidates should possess a strong technical background with over 7 years of experience in customer-facing roles, familiarity with major cloud platforms, and expertise in troubleshooting. The ideal candidate is also expected to lead the development of tools that enhance productivity, making a significant impact within the organization.