ER Specialist

We are seeking an energetic and skilled Employee Relations Specialist to join our dynamic HR team on a fixed term contract for up to 12 months. This position combines hands on case management with strategic influence, empowering our people leaders to be confident, consistent, and capable of fostering a high performance culture. You will oversee a diverse caseload spanning the entire ER spectrum while also refining and advancing our ER strategy-enhancing processes, reinforcing policy frameworks, and equipping managers with the skills they need to address issues early and effectively. If you are driven by a passion for achieving fair and practical outcomes and enhancing managerial capabilities on a large scale, this role provides a unique opportunity to make a significant impact across the organisation.

• Build manager confidence and competence through targeted coaching, guidance and just in time development on all ER matters.
• Design and deliver engaging training sessions, toolkits and resources to strengthen manager ownership of people issues and drive early, effective resolution.
• Partner with managers to review approaches to ER challenges, providing constructive feedback and reinforcing consistent, legally compliant decision making.
• Act as a trusted expert for senior leaders, helping them navigate complex scenarios while raising the overall maturity of ER practice across the organisation.
• Manage a varied and high volume caseload, including disciplinary, grievance, performance, absence, and capability matters-ensuring fair, timely, and well documented outcomes.
• Identify patterns and emerging risks within casework, using insights to influence leaders and prevent repeat issues.
• Contribute to the development and evolution of ER policies, frameworks, and ways of working that promote consistency, fairness, and a high performance culture.
• Drive continuous improvement by reviewing processes, simplifying guidance, and enhancing the employee and manager experience.
• Lead or support ER related projects such as policy reviews, culture initiatives, manager capability programmes, and organisational design change
• Proactively assess people related risks, escalating concerns early and partnering with leaders to implement achievable mitigation plans.
• Maintain strong governance through accurate documentation, case tracking, and insight reporting.

• Strong Employee Relations expertise, with the ability to confidently advise on complex cases and interpret policy and employment legislation into clear, practical guidance.
• Highly influential communicator who can coach, challenge, and guide managers at all levels-driving consistent, high quality decision making and elevating ER maturity across the organisation.
• Exceptional organisation and follow through, with the ability to manage competing priorities, maintain accurate documentation, and ensure timely, high quality case progression.
• Excellent communication skills-both written and verbal-with the ability to adapt style for different audiences and convey sensitive messages with clarity and professionalism.
• Problem solving mindset, able to identify risks early, propose pragmatic solutions, and contribute to continuous improvement initiatives.

• 25 days holiday plus bank holidays
• Holiday purchase scheme available
• Pension - Salary exchange Scheme
• Life Assurance
• My Culligan benefits -Discount platform
• Culligan Product discounts
• Employee Assistance programme
• Ongoing Training and Development
• Enhanced maternity, paternity, and grandparent leave