ER Specialist (3 Month FTC)

Who We Are

At Metropolitan Gaming, we don't just offer jobs-we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

What We Are Looking For

We are looking for an experienced Employee Relations Specialist to join our People team on an initial 3-month fixed-term contract, starting ASAP.

This role will focus on managing a high volume of employee relations casework, partnering closely with line managers to provide expert guidance, ensure compliance, and deliver efficient, high-quality outcomes across a range of ER matters.

Main Responsibilities

• Support line managers on case approach and guide them through each stage of the employee relations lifecycle for low to medium complexity cases (up to dismissal level)
• Take ownership of day-to-day ER casework, including sickness absence management, disciplinaries, grievances, performance management, probation, attendance and lateness, and policy queries
• Ensure all cases are managed in line with company policy, employment legislation, and best practice
• Maintain accurate, detailed, and compliant documentation for all ER cases
• Drive efficient case management, minimising timelines from case initiation through to resolution while maintaining quality and fairness
• Support the rollout and embedding of a tiered ER service delivery model for line managers

Who You Are

• Proven experience managing employee relations cases end-to-end in a fast-paced environment
• Strong knowledge of UK employment law and HR best practice
• Confident advising and influencing line managers at varying levels
• Highly organised with strong attention to detail and documentation standards
• Able to manage multiple cases simultaneously while maintaining quality and consistency
• Proactive, solutions-focused, and comfortable working independently