Enterprise Customer Success Manager
Posted 3 hours 54 minutes ago by Aibidia
At Aibidia, we're transforming the transfer pricing landscape with a next generation SaaS platform, empowering multinational enterprises to digitalize and streamline their transfer pricing processes. You'll be the trusted advisor and primary point of contact for a portfolio of enterprise clients, leading onboarding, driving product adoption, and championing customer success while collaborating with internal teams to deliver world class experiences. This role is ideal for a commercially minded, customer obsessed professional who thrives at the intersection of technology, transfer pricing, and global business.
Your Key Responsibilities- Act as the main point of contact for enterprise customers, guiding them through their journey with Aibidia and building deep, trusted relationships.
- Lead successful onboarding and implementation programs by defining clear steps, milestones, and success criteria.
- Resolve complex customer challenges by analyzing issues and helping clients determine the best course of action.
- Own net revenue retention across the customer base by managing renewals, identifying growth opportunities, and driving platform adoption.
- Deliver consistent, high impact engagements such as Quarterly Business Reviews and in person customer meetings, with occasional travel to customer sites.
- Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership.
- Partner closely with Transfer Pricing Experts and cross functional teams to drive customer outcomes and growth initiatives.
- Scale adoption and success by contributing tools, processes, and best practices that enhance team performance.
- Leverage data insights to proactively identify risks and opportunities, minimizing churn and maximizing client satisfaction.
- Proven experience in client facing roles, ideally within SaaS or professional services, supporting large multinational enterprises.
- Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax.
- Strong project management skills with a proven ability to deliver complex projects and drive measurable results.
- Passion for technology adoption and a strategic approach to building long term, value based client relationships.
- A problem solver and critical thinker, guiding customers through challenges and decisions.
- Self starter mindset: proactive and comfortable in a fast paced, dynamic environment.
- A curious, performance driven attitude, always looking for ways to innovate, improve, and deliver on goals.
- A team player who values feedback, knowledge sharing, and cross functional success.
- Background in Finance or Tax.
- Additional language skills - especially French is highly valued.
- Previous experience in an early stage SaaS startup environment.
- A fair share of Aibidia's success, benefiting from a competitive compensation and incentive package.
- Flexible working hours with a hybrid working policy.
- Comprehensive healthcare package.
- Initiatives by an internal organisational health and wellbeing committee for physical and mental wellbeing.
- Regular team social events including Aibidia's summer and winter parties.
- The latest technology to ensure you can do your best work with the best tools.
- Performance based growth is part of the company culture and there is a designated learning budget for every employee.
- An opportunity to be part of a global, fast growing SaaS company revolutionising a traditional industry.
- A non hierarchical atmosphere and stellar culture at the office.
If you're excited about building strategic client relationships, driving digital transformation, and being part of a high impact mission, we'd love to hear from you. Apply now and help shape the future of global transfer pricing with Aibidia.
We are committed to fostering an inclusive culture that celebrates diversity, we want you to bring you, no matter your background, gender, race or sexual orientation!