Enforcement Officer

Enforcement Officer

2 full time permanent posts, 1 full time fixed term contract for 1 year.

We are seeking three new Enforcement Officers to join our Housing Services team at SCH to deliver a high quality, responsive, and solutions focused service to our residents.

This key role in our Housing Services team will manage a portfolio of cases where enforcement intervention is necessary following sustained breaches of tenancy and ensuring that witnesses and victims are supported throughout the process.

Responsibilities

• Manage a portfolio of enforcement cases following sustained breaches of tenancy.
• Prepare legal documentation and case files for court.
• Engage with challenging individuals, de escalate difficult situations, and support witnesses and victims throughout the process.
• Travel frequently across the Borough - a full driving licence and use of a car are essential.

Qualifications

• Pro active, experienced in tenancy management, enforcement or anti social behaviour casework.
• Strong understanding of tenancy law, tenancy breaches and the ASB Crime and Policing Act 2014.
• Experience managing conflict and handling complex, sensitive and high risk situations.
• Confidence in preparing legal documentation and case files for court.

Benefits

• 25 days holiday plus bank holidays, with the option to purchase up to 10 additional days per year.
• Generous flex time scheme (available to most roles) with up to 2 days flex time allowed per 8 week period.
• Access to the Local Government Pension Scheme.

Compliance

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

EEO Statement

Solihull Community Housing has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents: Enforcement Officer - FEBRUARY 2026.pdf