Endoscopy Administrator

Main area Endoscopy Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Required to work weekends) Job ref 213-DivisionB-

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £31,554 - £33,270 per annum including High Cost Allowance Salary period Yearly Closing 29/06/:59

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

Endoscopy Administrator - 7 day working pattern (x2 Posts)

This is an exciting time of change for the Endoscopy Department based at King's College Hospital, Denmark Hill site. The department has been newly renovated to include an additional procedure room and new reception facilities. This is a chance to work in a fast-paced environment, booking complex endoscopic procedures and supporting the patient pathway through to completion or their next steps.

An opportunity has arisen for a full time Endoscopy Administrator who is a highly motivated individual with a track record of excellent customer service, appointment booking, and experience in reception or clerical processes within an operational service environment. We are looking for someone with a bubbly disposition who considers themselves a team player but can also prioritise their own work when working independently or within a team.

Effective and proactive interpersonal skills are essential, as this role will be the first point of contact for patients, whether on the phone or covering reception in the Endoscopy Department. The post holder will work closely with a wide range of multidisciplinary Trust staff and external organisations.

Main duties of the job

The Endoscopy Patient Administrator will play an active role in achieving the smooth day to day running and the booking process of the busy Endoscopy Unit.

The post holder will work closely with administrative and clinical colleagues in ensuring that all tasks follow agreed protocols and are completed to a high standard.

The post holder will be required to understand all aspects of the administration service and rotate between the different administration tasks.

To work shifts as required by the post within a 7-day working pattern.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

Detailed job description and main responsibilities

• To book complex endoscopic procedures according to clinical requirements.
• To answer and manage a high number of telephone enquiries.
• To deal with patient queries from stakeholders in the appropriate medical/surgical teams and provide updates as required.
• To advise on referral protocols, including the provision of referral proformas and guidance on where to send referrals.
• To undertake any other relevant duties appropriate to the grade, as required by the service.
• To follow agreed protocols and practices in all aspects of patient administration.
• To ensure all patient demographic details (address, postcode, GP, and ethnic group) are checked, and any amendments or corrections are made accurately and in a timely manner.

Education and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Knowledge and Experience

• Experience of working in an administrative environment.
• Strong computer skills, including familiarity with Microsoft Office Suite.
• Excellent communication and interpersonal skills
• Prior experience in healthcare administration, medical office, or scheduling roles.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.