End-User IT Support Specialist II

University of Rochester seeks an IT support specialist to deliver first and second level support for end-user devices, including desktops, laptops and mobile devices. You will troubleshoot issues, assist with setup, and maintain deployment of endpoints while guiding new staff. The role requires travel between sites and a focus on strong customer service.

The position emphasizes problem solving, communication, and ongoing learning in a fast-paced environment with 24/7/365 coverage expectations.