End User Desk Support Engineer

What you'll be doing:

• Advise and assist users in solving problems related to hardware, software, networks, and peripherals using available technology.
• Manage user accounts, set up new hires, and provide end-user training when necessary.
• Analyze basic business needs and recommend ways to optimize PC hardware/resources to achieve business objectives.
• Provide essential online security advice and support.
• Lead larger scope EUC initiatives/projects (e.g., Laptop Refreshes, Office365 implementation).
• Support the implementation and operation of Audio-visual systems within offices.
• Record and categorize reported queries and provide solutions.
• Maintain IT equipment storage rooms, computer rooms, and work areas in an organized, safe, and professional manner.
• Monitor computer systems and network services; recognize and escalate potential problems to management.
• Escalate unresolved issues to higher support levels when necessary.

What experience you'll bring:

• Advanced Windows troubleshooting skills; basic knowledge of MacOS preferred.
• Understanding of network and server/desktop administration, installations, upgrades, tools, and equipment.
• Knowledge of analytical and technical tasks on EUC systems, including Network/Server/Cloud systems, IT security, and MFA.
• Ability to perform physical tasks such as lifting and installing equipment, including lifting up to 40 lbs.
• Strong knowledge of Windows, MacOS, iOS, and Android operating systems.
• Experience with automated software and OS deployment across supported platforms.
• Good understanding of Android and iOS mailbox and app configuration.

Nice to have:

• ITIL foundation certification.
• Knowledge of Intune, JAMF, O365, MAM, and MDM.
• Strong user and client management skills.

Who we are:

We're a global business empowering local teams with exciting work that changes the world. Our portfolio includes consulting, applications, cloud, and infrastructure services, allowing you to achieve great things with talented colleagues and clients.

Our inclusive environment fosters respect, accountability, and continuous learning, promoting collaboration, well-being, growth, and diversity. We support various Inclusion Networks such as Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and Parent Network.

For more on Diversity, Equity, and Inclusion, click here: Creating Inclusion Together at NTT DATA UK NTT DATA

What we'll offer you:

We provide benefits supporting your physical, emotional, and financial well-being, along with continuous learning and flexible work options.

More about us:

We are committed to diversity and inclusion, including being a Disability Confident Employer. We guarantee an interview to applicants with disabilities who meet minimum role requirements and request accommodations during recruitment.

Join us in building a diverse and empowered team.