EN-Order engagement administrator

Order Engagement Administrator

Location: Ulverston, Cumbria (Hybrid working available subject to business needs)
Contract: Full-Time
Payrate: £17 PH

About the Role

An exciting opportunity has arisen for an organised and customer-focused Order Engagement Administrator to join a global engineering and manufacturing organisation supporting the energy sector.

Working within a fast-paced Order Engagement team, you'll play a key role in ensuring customer purchase orders are processed accurately and efficiently from receipt through to delivery. You'll work closely with both internal departments and customers to provide exceptional service while maintaining high standards of quality and on-time delivery.

This is an excellent opportunity for someone looking to build a long-term career within a world-class manufacturing environment.

Key Responsibilities

• Process customer purchase orders accurately and efficiently.
• Maintain and update order tracking systems, ensuring Real Time visibility of order status.
• Liaise with customers and internal stakeholders to resolve order queries and documentation issues.
• Provide timely updates to customers regarding order progress.
• Support the team with general administration, data entry and documentation.
• Ensure all order information is recorded accurately within internal systems.
• Assist with continuous improvement initiatives to enhance order processing and customer experience.
• Build strong relationships with internal teams to ensure smooth order fulfilment.

What We're Looking For

• Excellent organisational skills with exceptional attention to detail.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Confident using Microsoft Office applications.
• Ability to manage multiple priorities while maintaining accuracy.
• Self-motivated with the ability to work independently once trained.
• A willingness to learn new systems and develop product knowledge.

Desirable Experience

• Previous experience within a customer service, sales support, administration or order processing role.
• Experience using ERP or PLM systems (such as SAP or Teamcenter) is advantageous but not essential.
• A qualification in Business or a related subject would be beneficial but is not required.

What's on Offer

• Hybrid working opportunities (subject to business requirements).
• Career development and ongoing training.
• Opportunity to join a globally recognised engineering organisation.
• Collaborative and supportive team environment.
• Competitive salary and comprehensive employee benefits.

If you're an organised administrator with excellent customer service skills and enjoy working in a dynamic environment where no two days are the same, we'd love to hear from you.