Employee Relations Manager

Employee Relations Manager

Salary: Up to £65,000 inclusive of a car allowance

Location: Runcorn, UK
Function: HR Operations - ER Helpdesk

Reports to: Head of HR Shared Services

We are looking for an experienced Employee Relations Manager to lead our ER Helpdesk team and deliver a high-quality and customer-focused ER advisory and consulting service across our UK operations (5,500+ colleagues).

The Employee Relations Manager is a key role within HR partnering closely with HR Business Partners and leaders to ensure prompt ER service-delivery that is supportive, assertive and confident.

Being able to develop and maintain strong relationships is a key element of the role.

Key Responsibilities

• Lead and develop the ER Helpdesk team, driving performance and service standards.
• Ensure timely, consistent, and compliant ER advice aligned to current and evolving UK employment legislation.
• Review and enhance ER policies, processes, and guides - making then accessible and simple.
• Analyse ER data and produce relevant reports that drive continuous improvement.
• Oversee complex ER casework, including ACAS conciliation and ET preparation.
• Develop and deliver capability initiatives that strengthen managers' employee relations competence.
• Advise on trade union engagement and consultation activity.(as required).
• Provide oversight and delivery of TUPE transfers and support and advice on ER changes during acquisitions, divestments, and restructuring programmes. (as required)
• Occasional UK travel to support complex cases and deliver training.
• Experience with digital ER engagement channels would be advantageous.

You will have:

• Demonstrated competence in leading and developing teams.
• Extensive ER management experience in a fast-paced, high volume ER role.
• Strong knowledge of employment legislation across the UK countries.
• Experience of leading on the enhancement and development of ER collateral (policies, guides etc) that makes life easier for line managers and colleagues.
• Proven experience managing high-risk ER cases and advising senior stakeholders.
• Ability to work with ACAS on conciliation and work collaboratively with external legal teams to prepare for tribunals.
• Ability and experience in to analysing, preparing and presenting ER MI.
• Strong judgement and influencing abilities.
• A CIPD Level 7 (or equivalent) qualification (desirable).

Key Benefits

• 25 days paid annual leave plus bank holidays, rising with length of servicePrivate Medical Insurance.
• Medicash - a health cash plan to assist with day-to-day healthcare costs, such as eyecare or prescriptionsand private GP services.
• iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances.
• Access to a market leading High Street Discount Scheme.
• Employee Assistance Programme.
• Contributory Pension Scheme.

If you're a confident ER leader who thrives on balancing operational delivery with strategic influence, we'd love to hear from you.