Empathetic Customer Support Specialist (Hybrid)

Yorkshire Building Society Group is hiring a Customer Service Representative to support bereavement and Power of Attorney (POA) cases. You'll work in a caring environment, delivering help to savings and mortgage customers with empathy across phone, admin, and online channels. Full training in office, then hybrid work once competent.

The role emphasises compassionate handling of vulnerable customers, clear communication, and accurate administration to ensure right outcomes.