Ecommerce Customer Experience Leader

Cambridge University Press is seeking a Customer Services eCommerce Manager to lead our digital customer journeys. The role sits in Cambridge with hybrid working (40-60% on-site) and a salary range £35,200-£45,700. You will own end-to-end customer experiences across ordering, payments, fulfilment and access.

You will manage a team, collaborate across IT, Sales, Marketing and Finance, and drive continuous improvement through data and customer insights. This is a full-time, permanent position.