Early Life Specialist

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Responsibilities

• Contact newly boarded customers via phone and email as part of the welcome process.
• Monitor customer progress in their first 30-90 days, ensuring successful first transactions.
• Identify common early stage issues and liaise with relevant departments to implement solutions.
• Manage customer relationships and expectations.
• Maintain customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
• Develop knowledge of current product/service portfolio as well as changes and developments within the payments industry.
• Conduct scheduled follow ups and offer support or troubleshooting.
• Complete additional ad hoc duties when required.

Qualifications

• Excellent phone manner and communication skills.
• Previous experience in a customer facing or account management role is a plus.
• Technical skills, ideally with virtual terminals, eCommerce platforms and point of sale systems.
• Experience in a customer facing role within eCommerce, payments or fintech industries.

Desired Skills and Capabilities

• Job Complexity: Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision: Receives little instruction on daily work, general instructions on newly introduced assignments.
• Decision Maker: Advanced ability to be an effective problem solver and act quickly to resolve issues.
• Soft Skills: Proficient in Microsoft Office, specifically Excel. Previous experience with Google Sheets also preferred.
• Communication: Effective listener and communicator who is able to establish long lasting customer relationships.

Benefits

• 25 days annual leave.
• Private health insurance through VHI healthcare.
• Pension scheme with company contributions up to 7%.
• Stock purchase options available.
• Bike to work scheme.

Equal Opportunity Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.