EAP Counsellor

Current Opportunity: EAP Counsellor

Location: Ireland

Full-time / Part-time: Full-time (40 hours per week)

Salary: €35,200 - €38,720 plus competitive benefits

Onsite / Hybrid / Remote: Hybrid in our Dublin office and can also be Remote

What you will do

Our EAP Counsellors engage with participants over the phone, video, chat & email while demonstrating what we call: The Power of a Good Conversation - creating a connection with the client to ensure they feel heard, supported, and cared for.

It's difficult to define an "average day" for our counsellors, as every caller brings a unique set of experiences and challenges. Through thoughtful clinical conversations, our counsellors support each individual in exploring their situation and finding a path forward.

Responsibilities

• Provide single session telephonic and videocounselling, in the moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client confidentiality.
• Assess clients thoroughly to ensure appropriateness for short term counselling.
• Assess and manage high risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications & Skills

• Proven experience using solution focused counselling approaches in clinical or support settings.
• Demonstrated experience supporting clients in high risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety planning skills are essential.
• Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
• Experience working within a service centre or similarly structured environment is desirable.
• A strong customer service background is an advantage.
• Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.

What we offer

• Gym reimbursement
• Tuition reimbursement
• Life insurance
• Employers pension contribution
• Clinical supervision
• Supervision stipend for those working towards accreditation
• 24/7 support for risk calls
• Mentorship programme
• CPD training reimbursement
• Access to professional monthly clinical development webinars & workshops
• Accrediting body membership reimbursement
• EAP benefits
• Employee exchange programme

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