E-commerce Operations Manager

New fashion ecommerce brand for the US market. We're looking for someone to manage the day-to-day operations in the early stages of the project.

Key Responsibilities:

• Coordinate order fulfillment and shipping operations with logistics partners
• Manage customer support (handling customer inquiries initially and later coordinating support agents)
• Website management (product uploads, copy updates, and coordination with freelancers for improvements)
• Product and packaging sourcing, including supplier negotiation
• Daily reporting of key metrics (AOV, conversion rate, session duration) and execution of improvement actions
• Coordinate invoicing with the finance team and manage monthly close

Profile:

• Minimum 2 years of experience in Ecommerce operations
• Highly organized, autonomous, and results-driven
• Comfortable working in early-stage/startup environments
• Strong written and verbal communication skills in English

What We Offer:

• Opportunity to build a brand from the ground up with high ownership
• Strong growth potential as the brand scales
• Hybrid work model - Lisbon
• Competitive compensation based on experience
• Competitive performance-based bonus