E-Commerce Executive - Amazon & D2C

Job Description

We have an amazing opportunity available for a passionate and experienced eCommerce individual to make a difference at Kraft Heinz. The ecommerce channel is a key channel for Kraft Heinz, and we are accelerating our growth by disrupting the market. We are looking for an exceptional individual to look after our Direct-to-Consumer business alongside supporting Amazon. Get ready for a lot of exposure to internal and external stakeholders. Growing our direct-to-consumer business Heinz to Home will be your main responsibility but you will also support fast-growing Amazon account

Key responsibilities:

• Full P&L ownership for Heinz to Home D2C site (revenue, margin, promotional impact, CAC/LTV).
• End-to-end responsibility for acquisition, conversion and retention.
• Manage the commercial and technical partnership with THG (platform roadmap, SLAs).
• Define and own CRM and paid media strategy across the customer lifecycle.
• Collaborate with marketing to drive product and website innovation and creative execution.
• Ensure financial controls and forecasting in partnership with finance; reconcile THG invoices/fees.
• Coordinate cross-functional teams: kitchen (product), digital, internal studio and supply chain.
• Maintain product availability and on-site SKU health with supply chain.
• Drive best-in-class customer satisfaction (CX ownership, returns, complaints).
• Develop and run a test-and-learn program to optimize the funnel and merchandising.
• Support Amazon: content strategy, commercial activities and marketplace tactics.

Qualifications & Experience

• Expert in driving growth for direct-to-consumer platforms, with deep expertise in acquisition, conversion and retention strategies.
• Proven ability to manage complexity across multiple departments and channels.
• Exceptional analytical skills with a strong track record of translating data into actionable insights.
• Commercially and financially astute.
• Creative thinker with a rapid test-and-learn mindset and strong bias for experimentation.

Professional Attributes

• Communication Skills
  • At Kraft Heinz you'll easily be exposed to senior management, no matter your level. Therefore, it's important you have excellent communication skills, to deal with all kinds of different stakeholders.
• Commercial Sense
  • You don't only want to win; you hate to lose. You're always seeking for opportunities to expand your business and create more savings, while over delivering your targets.
• Result driven
  • You don't only focus on your own results, but always do what's best for the company.
• Empathy - listening to the customer
  • You're known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience.
• High pressure
  • You don't get easily stressed by pressure, on the opposite, a demanding and dynamic environment is what keeps you energized.

What we offer you

• An ambitious employer with an industry-recognised career development pathway
• A meritocratic, pay for performance approach
• A fun, collaborative office culture that celebrates good food and good times with regular events and socials
• An active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environment
• Flexible and hybrid working approach, including ability to work from abroad
• Family-friendly; market leading parental leave benefits & sponsored nursery scheme
• Employee discount on Heinz products!

Wellbeing

• Private medical cover & Digital GP
• Comprehensive Life Assurance & Group Income Protection
• Exclusive gym discounts & cycle to work scheme
• Premium membership to Calm App
• A variety of amazing sports teams & clubs!
• 3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)

As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.

Location(s)

London - The Shard

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.