Drone Pilot, Client Support Specialist

Posted 25 days 3 hours ago by Jobtailor

Permanent
Full Time
Other
Gloucestershire, Bristol, United Kingdom, BS153
Job Description
  • Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
  • Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
  • Track and manage support queries through to resolution, and keep clients updated
  • Feed customer and product feedback back into the product roadmap
  • Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
  • Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
  • Support R&D testing of new drone hardware and software
  • Act as a trainer: train and mentor other pilots on our systems and procedures
Requirements
  • Certified UAV pilot (NQE qualification or equivalent), with 2+ years of commercial drone flying experience
  • Experience in a client-facing role, with the ability to build rapport, manage expectations and communicate clearly across a range of stakeholders
  • Strong interpersonal skills and confidence interacting with and supporting clients
  • Comfortable with H&S management and Operations Manual compliance on deployments
  • Full UK or EU driving licence
  • UK or EU right to work
  • Willing to travel for deployments and client training, with reasonable notice
  • Experience flying around wind turbines or other large assets
  • GWO certificates (Working at Heights, Fire, First Aid) or Authorised Technician qualification
  • Experience training or mentoring pilots, technicians or clients
  • Experience processing or interpreting drone inspection data and defect detection
  • Wind Turbine Safety Rules (WTSR) knowledge
  • Experience in a technical or customer support role, comfortable explaining technical issues to non-technical clients
  • Other European language skills
  • Experience designing, assembling or maintaining drones
Core Competencies

Demonstrates expertise as a Certified UAV Pilot with extensive experience in commercial drone operations, client support, and compliance with H&S management and Operations Manual standards. Proficient in training and mentoring others while effectively communicating technical information to diverse stakeholders.

Highest-signal resume keywords
  • Certified UAV Pilot
  • Commercial Drone Flying Experience
  • Client-Facing Role Experience
  • GWO Certificates
  • Wind Turbine Safety Rules Knowledge
ATS Optimization Keywords Hard Skills
  • Drone Operations
  • Data Upload and Processing
  • Defect Detection
  • Technical Support
  • Drone Inspection
  • Designing Drones
  • Assembling Drones
  • Maintaining Drones
  • Training and Mentoring
  • H&S Management
Soft Skills
  • Interpersonal Skills
  • Communication Skills
  • Rapport Building
  • Expectation Management
  • Confidence
Certifications & Qualifications
  • NQE Qualification
  • GWO Certificates
  • Full UK or EU Driving Licence
Industry Keywords
  • CAA Compliance
  • Operations Manual Standards
  • Wind Turbine Inspection
  • Client Training
  • European Language Skills
Tools & Technologies
  • Dhalion Platform
  • Drone Systems