Driver Awareness Team Clerk- HC623744

Driver Awareness Team Clerk - HC623744

Job Title: Driver Awareness Team Clerk- HC623744

Location: Support Headquarters Netley

Hours: 37 hours per week

Contract: Permanent

Closing Date: Tuesday 14th April 2026 at 23:59 hours

About the Role

You will be the first point of contact for telephone and email enquiries from the public and Police Forces regarding Driver Awareness Course provision across Hampshire and Isle of Wight. You will support the DAT Administrators in ensuring a sufficient level of course availability across Hampshire and Isle of Wight and give advice and take appropriate action to resolve enquiries at first point of contact wherever possible, being accountable for maintaining a high standard and managing the caller's expectations regarding course provision. You will also provide administrative support to ensure the overall smooth running of the Driver Awareness Programme and ensure compliance with the Programme's retention, recording, archiving and disposal of material in accordance with the Freedom of Information Act, Force procedure and Service Level agreements.

Benefits

• Family friendly policies supporting those with caring responsibilities.
• Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years of service.
• Access to a wide range of learning and development opportunities.
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card.
• Excellent wellbeing support and access to Employee Assistance Programme.
• Staff representation groups and inclusion network.

Essential Qualifications

• Educated to QCF Level 2 with at least 2 passes, including English and Mathematics, or work experience deemed to bring the postholder to a comparable level.
• Apprenticeship Route: Applicants need no qualifications to be accepted onto the Apprenticeship Programme. English and Maths at QCF Level 2 is a requirement of apprenticeship completion; those who don't already have this will be supported to achieve the required standard as part of the apprenticeship programme.
• Good communication skills.
• Computer/keyboard literacy and competent keyboard user.

Contact Details for an Informal Discussion

Please contact the Recruitment Team at or on .

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: .

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.