Driver - Service

Location: Lexus Wolverhampton Contract: Zero-Hours Contract Salary: £12.71ph Department: Aftersales / Service Reports to: Service Manager / Aftersales Manager

About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

About the Role Lexus Wolverhampton is looking for a reliable, professional and customer-focused Service Driver to support our Aftersales team. This role is ideal for someone who takes pride in delivering excellent customer service, has a passion for driving and understands the importance of maintaining the high standards associated with the Lexus brand. Working on a zero-hours contract, you will provide flexible support to the dealership, helping to ensure our customers receive a smooth, convenient and premium service experience.

• Collect and deliver customer vehicles to and from their homes, workplaces or other agreed locations.
• Drive customer vehicles safely, responsibly and in accordance with all road traffic laws.
• Transport customers to and from the dealership where required.
• Carry out vehicle collection and delivery handovers in a professional and courteous manner.
• Complete vehicle condition reports and record mileage before and after journeys, following dealership procedures.
• Ensure vehicles are kept clean, presentable and secure while in your care.
• Support the Service and Aftersales teams with general driving duties and other reasonable tasks as required.
• Maintain accurate records of vehicle movements, customer details and collection and delivery times.
• Represent Lexus Wolverhampton positively at all times, delivering the highest standards of customer care.
• Follow all dealership health and safety policies and vehicle handling procedures.

• A full, valid UK driving licence.
• A safe driving record and responsible approach to driving.
• Excellent communication and customer service skills.
• A professional, polite and presentable manner.
• Good timekeeping, reliability and attention to detail.
• The ability to work independently and as part of a team.
• Flexibility to work varying hours in line with the dealership's operational requirements.

• Previous experience in a vehicle dealership, service department, vehicle rental or customer-facing driving role.
• Knowledge of vehicle collection and delivery procedures.
• An understanding of the importance of premium customer service.

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe's largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.