Divisional Head of Retail Sales - West (South West, Wales, West Midlands, North West, West Yorkshire

Divisional Head of Retail Sales - West (South West, Wales, West Midlands, North West, West Yorkshire)

City: London

Country/Region: GB

Application Deadline: 31st July 2026

Contract: Permanent

Location: West (field based)

We are looking to hire an experienced head of retail division to cover a large territory of c. 80 retail stores which are responsible for bringing in £multi-millions worth of revenue annually. We are seeking an exceptionally seasoned and credible retail leader. This pivotal role demands extensive experience and proven expertise to drive the business forwards.

In role, you'll report in to the sales director and operate as a member of the sales leadership team, managing a team of regional managers across the division.

The role

You'll be responsible for achieving revenue and profit targets in the division and contribute to the overall success of the cluster (UK and Ireland), while maintaining and delivering high standards of operational and visual excellence.

We are committed to developing world class sales execution and customer experience through high levels of people development, talent management and robust training. In doing this, you'll lead, develop and execute sales excellence to drive revenue and increase KPI and broader commercial performance across all retail stores in the division. This role is field-based, with the territory encompassing all stores across the South West, Wales, West Midlands, North West and West Yorkshire.

What to expect from the role

Drive revenue and profit using data and business acumen skills:

• Review weekly sales performance and KPIs, looking for opportunities to improve excellence; share successes with peers and look for opportunities to improve performance across retail; set accurate, stretching but achievable budgets and targets for stores within division.
• Regularly review and manage divisional P+L, driving a culture of revenue driving and cost management, in particular payroll and productivity management.
• Business partner with key stakeholders to grow divisional performance e.g., merch, VM, training, HR.
• Have up to date strong knowledge of markets within division and report to SD for any factors impacting sales and propose & implement solutions.
• Look for property opportunities, relocations, refits, refreshes, closures reporting back to SD and PD with a business case if appropriate.

Act strategically whilst running day to day operations:

• Execute global, cluster and departmental strategy.
• Ability to generate and execute own divisional strategy using the above as a basis.
• Brings new initiatives and ideas to drive departmental objectives.
• Owns and executes on the above and sponsor roles to fruition.
• Sponsor key departments to execute other departmental strategies and day to day operations; ensure compliance of directives from head office and manage non-compliance accordingly.

Builds talent and demonstrate excellent coaching, mentoring and leadership:

• Recruit, induct and train the very best talent for now and for future.
• Manage regional manager performance regularly and foster a healthy performance management culture, coaching the regional managers through a balance of support and challenge.
• Ability to recognise talent, build succession plans.

The successful candidate

• A highly established, experienced senior retail sales leader.
• Strong proficiency in retail operations.
• Strategic thinker.
• Self-motivated and driven by results.
• Structured, logical and organised in approach.
• Ability to effectively collaborate across multiple functions.
• Strong communication skills (written, verbal and interpersonal).
• Ability to prioritize and work under time pressure displaying pace and energy.
• Displays exceptional leadership, team management and influencing skills.

Ideal candidates will have Lead with ambition

• Is entrepreneurial; directs the future, balances short and long term.
• Inspires others to seek new and sustainable ways of doing things so we deliver against our purpose for our people and consumers.

Lead with courage

• Steps up to create a safe environment where we ask more than we tell.
• We do the right thing and address difficult issues and remain calm under pressure.
• Takes big bets and says what needs to be said.

Lead with empowerment

• Knows, grows and flows talent, helping others to shine.
• Breaks down silos across the organisation.
• Creates followership.
• Develops diverse teams.

Lead with accountability

• Drives accountability to make things happen and energises people to consistently perform; shows what their team delivers serves the consumer.

What can we offer you?

• A competitive salary with regular salary reviews.
• Generous bonus scheme.
• Private healthcare.
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!).
• 55% employee discount.
• 25 days annual leave (plus bank holidays).
• Buy/sell holiday options.
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you'll have access to discounts on retail brands, cinema tickets, holidays, gym memberships and more.
• Wellness Hub: videos to help you lead a healthy lifestyle.
• Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round.
• Recognition programme: celebrate and share achievements with the wider business.
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Equity and Diversity

We encourage everyone applying for our vacancies to refrain from adding identity related elements such as a photo, marital status and age. We take reasonable adjustments in the interview process as required, and we are committed to fair, equal and inclusive recruitment.

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.