Divisional Director of Operations - LMC

We are looking for a Divisional Director of Operations to join our leadership team and play a pivotal role in driving operational success across our organisation.

Working with the Divisional Medical Director and Divisional Director of Nursing, you will be responsible for leading the operational strategy, performance, and day-to-day management of the Lewisham Medicine and Community Division which spans urgent and emergency care, specialist medicine and community services. We are looking for an individual with a proven track record of successful operational leadership in the NHS, with experience in divisional management and the ability to manage complex, multi-disciplinary teams and drive results. You will bring excellent communication and inter personal skills with the ability to shape and deliver agreed plans, engaging all stakeholders including system partners.

Lewisham Medicine and Community Division has seen improvements in all performance areas in the last two years. We are looking for a candidate to build on this improvement journey, leading our teams across an exciting future for local hospital and community services, as we continue to strive to be exceptional across the organisation and the system.

Main duties of the job Key responsibilities:

• Chairing the triumvirate team to effectively lead the division, monitoring performance and resource utilisation while balancing and prioritising across all resources and delivery demands to deliver the highest quality patient care, patient experience and operational.
• Building the clinical vision and strategy for the division, inspiring and engaging all clinical services, staff and partners in the development and delivery of this vision including short- and medium-term plans; oversee the delivery of these plans with the clinical directorates, with special attention to cross-divisional issues and workflows.
• In partnership with DDNG and DMDs managing the directorate teams within the division, ensuring clear structures and processes to support and sustain service targets, with a rigorous and empathetic approach to performance delivery, including challenge, support and problem solving.
• Provide strong and expert professional and business leadership to all clinical services in the division, particularly in relation to service planning and service development.
• Ensuring sound financial management and adherence to expenditure & income targets.
• Working at all levels with and across the divisions, with corporate teams and with external partners to develop and embed a highly effective and inclusive culture; providing visible leadership to teams and developing the leadership potential of all staff.

Job responsibilities KEY RESPONSIBILITIES

Divisional leadership

• Contribute to the overall direction, operational and strategic leadership of the trust as a member of the trust management executive.
• Provide visible and expert professional leadership for clinical services in the division and create a climate which encourages teamwork, maximises individual potential and stimulates innovation.
• Develop cohesive leadership structures and relationships, at all levels of the division including the senior triumvirate, that effectively bring together operational, nursing and medical leaders into progressive action-oriented teams with clear roles, responsibilities and collective purpose.
• Lead and support directorate and service operational management teams to own and deliver their annual business plan, including activity and improvement targets, effectively balancing management of available resources with clinical quality and operational.
• Work with the triumvirate leadership team to ensure effective accountability and governance structures are in place at all levels of the division to ensure delivery against all key objectives including clinical quality, activity, performance, workforce and finance.
• Lead the monthly Executive-Divisional PRM process providing effective assurance to the Executive on status against key objectives, evaluating service performance including actions and forecast, and escalating issues for action/resolution with Executive support.
• Provide expert advice, leadership and decision-making to colleagues on managerial and operational issues; develop complex problem-solving skills in local leadership teams including the ability to analyse and present evidence-based recommendations.
• Lead the annual business planning process for the division working with corporate and directorate teams to ensure all plans are clearly articulated, counted and costed.
• Ensure the division, and its component directorates and services, has a clear vision and set of strategic objectives set out in short- and medium-term delivery plans. Structure and oversee the delivery of these plans with corporate support and guidance from Executive colleagues.
• Provide visible and engaging leadership across the division at all times, leading the trust values by example and embedding an inclusive, open and continuously improving organisational culture positively impacting on the wider organisation and all key internal and external partnerships.

Operational management and performance

• Work with the triumvirate leadership team to ensure appropriate structures and processes (roles, huddles, daily and weekly rhythms and reporting) are in place across the division and directorates to effectively deliver high quality clinical services that consistently make best use of all available resources.
• Work with clinical-operational teams to develop and implement robust performance management arrangements. Ensure effective reporting, management and appropriate escalation on all aspects of service performance including analysis, problem-solving, agreed actions and forecast. Where there are performance gaps or failures, lead and support teams to undertake agreed actions in a timely manner.
• Co-ordinate operational processes across clinical teams, directorates and divisions providing advice and support to services and individuals as appropriate.
• Develop and deliver operational management plans to ensure there is sufficient capacity to meet demand and support the Trust in achieving all targets.
• Promote excellence and best practice across all clinical services with the emphasis on high quality patient pathways that minimise waste and make best use of all available resources. Facilitate the development of innovative plans for the improvement of clinical services, ensuring a high level of clinical engagement.
• Develop structures and processes to ensure effective engagement and response in daily trust and site-wide clinical and operational challenges, including leadership meetings and associated actions when the hospital is in OPEL and/or internal escalation.
• Ensure effective daily and situational reporting and communication across the division and trust regarding site and service management status (demand, capacity and staffing), required service responses, associated actions and subsequent impact and performance.
• Manage divisional occupancy levels to ensure there is sufficient capacity for admissions on a 24/7 basis including collective leadership responsibility for the full capacity plan and its implementation as needed.
• Provide leadership, co-ordination, management, and response to unexpected site incidents, ensuring the safety of people, site integrity, and business continuity.
• Lead and coordinate the management of planned works, working with infrastructure teams including facilities, estates and IT/Digital;
• Work with divisional and trust leadership colleagues to coordinate appropriate preparation, planning and escalation in response to short- and medium-term challenges including covid surges, winter planning and national holidays.
• Develop and nurture strong partnership working with support services including Estates & Facilities, HR, Finance and IT/Digital to ensure the hospital always function at its best.
• Cover the director-on-call rota.
• Ensuring the senior team has a visible presence across the division, effectively communicating at all levels, and is known as being a strong positive representation of LGT leadership, vision and values.

Service development and improvement

• Provide support and leadership to the development and review of service improvement strategies ensuring that they are consistent with the Trusts strategy and priorities, facilitate meaningful engagement of staff and patients, and align with other system and place-based stakeholders.
• Support directorate teams to facilitate local pathway improvement projects and to demonstrate leadership in the Trust-wide priority programmes, ensuring the divisions contributes to the ongoing development and modernisation of services as per the trust strategy.
• Work with the triumvirate leadership team on the development and implementation of the divisions strategy, including identifying opportunities for growing, improving and redesigning services in line with the Trusts objectives.
• Maximise opportunities for innovation to provide seamless and high-quality patient care and outcomes. Support the directorate teams to continually review operational processes to ensure that new ways of working are embedded across the organisation.
• Provide support for clinical teams to implement new models of care consistent with national and regional priorities, working in effective partnership with internal and external colleagues to design and deliver.
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