District Nurse Liaison Officer

The post-holder will provide an efficient and comprehensive administrative and secretarial service to the Deputy Head of Community Nursing and Locality Matrons within the Arfon and Anglesey; Under the guidance of the Locality Administrator, they must be flexible and able to work as part of a team. All duties must be carried out in accordance with Departmental and Health Board Policy.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome.

Main duties of the job

To undertake all clerical, secretarial and word processing duties normally associated with correspondence, reports and other similar documentation, for the Locality Matron.

Work unsupervised with the freedom to act for the majority of the time using own initiative to prioritise and complete tasks.

Provide accurate & timely information as requested by the Locality Matron, Administrator & Area Management team.

Responsible for the co-ordination of meetings as required; and take all necessary supportive actions for such meetings including formal minute taking and distribution.

Provide secretarial support to other nursing staff for duties approved by the Locality Matron when required, on an ad-hoc basis.

Where appropriate, respond to telephone calls, e-mails, incoming mail and other general enquiries to resolve issues and offer advice using own initiative, ensuring the Locality Matron is made fully aware of outcomes.

Undertake personnel related duties in respect of calculating & recording annual leave entitlement.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications

• Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent.
• NVQ level 3 or equivalent knowledge and experience. Required to undertake this qualification.
• I.T. Qualification or proven experience using Microsoft Office Packages
• Statutory Mandatory Training as per Health Board Policy
• Understanding of basic Medical Terminology

Experience

• Experience of working in an acute hospital/GP practice or Call Centre/Customer Focussed environment
• Experience dealing with the general public
• Ability to work as part of a team
• Experience of working directly with clinical/consultant staff

Skills including those physical skills necessary for the post.

• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Appreciate the needs of patients, carers and health care professionals.
• Ability to react to unpredictable issues, re-prioritising own workload if necessary
• Good keyboard skills for regular use of computer systems /IT skills
• Frequent and prolonged use of telephones
• Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies.
• Competent in the use of Microsoft office
• Competent in the use of the Patient Administration System or similar PAS systems
• Ability to speak Welsh

Knowledge

• Familiarity with waiting list administrative procedures and policy issues
• Knowledge of or other patient administration systems or experience using data bases and excel to sort and filter data fields
• Knowledge of Data Protection
• Understanding of basic medical terminology
• Knowledge of Caldicott guidelines
• Able to achieve high work rates
• Resilient when working under pressure
• Use of initiative to solve problems
• Adaptable and flexible approach to working (e.g. providing cover for others)
• Confident when dealing with a range of people both internal and external to the organisation
• Enthusiastic , confident with a positive attitude
• Highly motivated
• Able to work to tight deadlines
• Tactful and diplomatic
• Commitment to self development
• Must be able to demonstrate an understanding of equality and diversity
• Evidence of ongoing personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum pro rata