Distribution Governance and Quality Consultant
Posted 3 days 21 hours ago by Zurich 56 Company Ltd
Working hours: This role is available on a part time, job share or full time basis.
Location: Swindon/Hybrid - You will be expected to work from our Swindon office once or twice a week.
Closing date for applications: 30th April 2026
Opportunity: Ready for your next career move? Join us as a Distribution Governance and Quality Consultant in UK Life Protection. You'll shape how we work with distribution partners, drive strong customer outcomes and protect Zurich's commercial interests.
In this hands on role, you'll strengthen intermediary risk management across commission, clawback, debt and misrepresentation, using our governance frameworks to guide complex internal and external relationships. You'll collaborate with teams across Fraud, Risk, Compliance, Finance and Operations to uphold best practice and meet all regulatory standards.
We're looking for someone confident in making clear, risk based decisions and communicating them openly. Your expertise will help build trust, uphold high standards and deliver great results for customers, partners and Zurich.
Many of our employees work flexibly in a variety of different ways, including part time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full time. Please talk to us at interview about the flexibility you may need.
What will you be doing?As part of the Retail Distribution and Governance Team, you'll play a key role in strengthening our governance and control framework with Retail Protection. Your work will ensure that our risk management framework and control standards are embedded into everyday business practices. Here's what you can expect:
- Analyse large and sensitive data sets to make clear, confident risk based decisions.
- Design, implement and manage Governance and DQM controls, addressing gaps and strengthening overall control effectiveness.
- Embed customer focused governance and DQM processes by actively partnering with distribution teams.
- Contribute to the development, review and maintenance of Governance and DQM policies aligned to regulatory and organisational standards.
- Promote a strong control culture through education, guidance and stakeholder engagement.
- Monitor Governance KPIs, produce insightful reporting and recommend targeted risk mitigation actions.
- Work with key distribution partners to improve business quality and address behavioural issues.
- Identify opportunities for continuous improvement by staying informed on industry best practice, emerging risks and regulatory change.
- Act as a trusted advisor to Distribution, Risk, Compliance, Fraud and Operations, influencing a proactive and balanced approach to risk management.
We're looking for someone who thrives in a fast paced environment and can analyse information from multiple sources to make strong, risk based decisions. You'll work with data from Zurich systems, open source media, and external partners-including distributors, product providers and industry forums. If you're motivated by improving customer outcomes while protecting Zurich's profitability through effective commission exposure management, this role is for you.
You should bring solid knowledge of risk management, compliance, governance and UK financial regulation, along with strong analytical skills. Proficiency in Excel, PowerPoint, SharePoint and Power BI is essential.
We value individuals who are:- Customer Outcome focused
- Commercially aware
- Organised and adaptable, with excellent skills to handle competing priorities.
- Detail oriented with a control mindset and analytical capabilities.
- Confident communicators, able to present insights clearly to senior internal and external stakeholders.
- Skilled at building relationships, influencing others, and driving continuous improvement.
- Comfortable working independently or as part of virtual teams, with a proactive, positive attitude toward process efficiency.
If you thrive in a dynamic environment, challenge the status quo, and are passionate about enhancing processes, we'd love to hear from you!
What will you get in return?Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include a 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Benefits- 12% defined non contributory pension scheme.
- Annual company bonus.
- Income protection.
- Life cover - four times your salary.
- 28 days holiday a year plus bank holidays.
- Option to swap UK bank holidays for days off that have cultural or religious significance to you.
- Option to buy up to an additional 20 days or sell some of your holiday.
- Three days paid volunteering.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave.
- Access to private medical insurance.
- Virtual GP appointments.
- Discounted gym membership.
- Free flu jab.
- Access to a wealth of support from our wellbeing partners.
- Creating a brighter, more sustainable future underpins all that we do here in Zurich.
- Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.