Disrepair Supervisor

Disrepair Supervisor

West Midlands

WPS

Bring your people leadership and case management skills to our growing WPS business in the West Midlands. You'll own the Disrepair workstream end to end, supporting the Project Lead day to day - and stepping up to lead the contract when required - ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes.

What you'll do

• Lead the Disrepair operation - optimise resources, apply robust processes and meet contract KPIs and client standards.
• Manage the caseload - ensure work orders progress within target dates; confirm multi trade requirements, timeframes and pre inspections.
• Guide people & partners - support administrators, operatives and subcontractors to achieve targets and deliver consistently.
• Champion quality & customer care - deliver pre and post repair inspections, routine quality checks and proactive communication.
• Report & drive improvement - produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution.
• Partner with the client - support performance reports and attend regular review meetings.
• Handle variations & complaints - manage variation requests in line with client procedures and help resolve customer, client and staff queries.
• Lead on safety - uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained.
• Support commercials - monitor operating costs and productivity metrics, collaborating closely with commercial colleagues.

What you'll bring

• Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility.
• Strong leadership of teams and supply chain partners, with clear, confident communication.
• Demonstrable success in achieving KPI performance and driving quality.
• Excellent planning/scheduling capability and a calm, problem solving approach.
• Solid understanding of health & safety and stakeholder engagement.

Why join us

• Be part of a growing West Midlands operation with real influence over how we deliver disrepair services.
• Supportive team culture with regular development, feedback and progression opportunities.
• Work that genuinely improves the lives of residents and communities.

How to apply

Ready to take the next step? Apply today and help us deliver a safe, efficient and customer first repairs service.