Dispute Resolution Specialist Blackburn Chubb General Management

Looking for an opportunity within a business that offers a genuine 'people first' culture?

Here at Chubb Fire and Security (part of the APi group), we are seeking invoice / billing / finance admin specialists to join our high-performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full-time basis.

About Us, Our Culture & What We Can Offer You

At Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people.

People are at the heart of everything we do, and your well-being is important to us.

We are committed to protecting people first and ensuring you feel safe, secure, and happy in your career. As our global presence grows, we aim to become the people-first company worldwide.

We have an exciting future filled with opportunities for growth and development. Together, with your help and enthusiasm, we can grow and make the world a safer place.

SALARY: Between £24,500 - £28,000 per annum (depending on experience)

• Company Pension (5% matched)
• Free Onsite Parking
• Liftshare Community - an app to make your commute more affordable, sustainable, and enjoyable
• Cycle to Work Scheme
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering various discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high-achieving employees

Role Responsibilities as Dispute Resolution Specialist

The role involves resolving customer disputes, analyzing their causes, and implementing solutions to prevent recurrence.

Key Responsibilities include:

• Dispute resolution: Resolve customer disputes to facilitate payments, involving discussions via phone or email, and coordinating with support, finance, and operational teams.
• Root cause analysis: Investigate circumstances leading to disputes to identify preventable issues.
• Process improvement: Collaborate across teams to review and improve processes to prevent future disputes.
• Documentation: Develop and refine work instructions and process documentation.
• Reporting: Generate and analyze reports related to disputes.
• Compliance: Ensure activities adhere to company policies and regulations.

Working Hours: 37.5 hours/week Mon-Fri 9am - 5pm Fully Office Based (hybrid working potential after probation)

Candidate Requirements:

Experience in credit control, billing, invoicing, customer service resolutions, or similar roles.

• Attention to Detail: Minimize errors and identify improvement opportunities.
• Analytical Skills: Analyze discrepancies and identify root causes.
• Customer Focus: Meet SLAs and ensure customer satisfaction.
• Influencing Skills: Positively influence stakeholders for mutual benefit.
• Teamwork: Collaborate effectively across teams.

Join us and be part of a team dedicated to developing great leaders. It all starts with you!

Chubb Fire and Security is an equal opportunities employer. We value diversity, equity, and inclusion, fostering an environment where all individuals feel respected and supported. We celebrate individuality and believe that diversity drives innovation and excellence.