Director of Tenant Services
Posted 5 days ago by MMP Consultancy Limited
Principal Consultant - Asset Management, Property Services & Compliance
Location: Norfolk, with hybrid working available
Salary: £102,000 per annum
Contract: Permanent
Hours: 37 hours per week, Monday to Friday
MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services. This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants' needs shape the organisation's priorities and decisions. Reporting to the Chief Operating Officer, you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance.
Key Responsibilities
Develop and deliver the Tenant Services strategy in line with organisational objectives.
Improve service quality, operational performance and outcomes for tenants.
Provide assurance on housing regulation, consumer standards, governance and risk management.
Lead improvement and transformation programmes across Tenant Services.
Build and develop effective leadership teams, promoting accountability and continuous improvement.
Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance.