Director of Recruitment & Workforce Solutions

Director of Recruitment & Workforce Solutions Location:DublinorCork Hybrid,withtravelasrequired About PFH and the Opportunity PFH Technology Group is a leading Irish ICT solutions and services organisation and part of Ricoh. Its Talent Solutions and Managed Resourcing services help public-and private-sector customers acquire, deploy and manage specialist technology talent, while also supporting recruitment needs across PFH and the wider group.

We are seeking a commercially minded senior leader to define and deliver the strategy, growth, profitability and operating model for PFH's Talent Solutions and Managed Resourcing portfolio. This hands on director role combines P&L ownership, new business development, strategic client leadership and operational excellence.

The successful candidate will build a scalable, technology-enabled business that wins new customers, grows existing relationships, protects service continuity and positions PFH as a trusted workforce partner.

Scope of the Role The Director will lead Recruitment, Talent Solutions and Managed Resourcing portfolio, with particular focus on:

• Technology recruitment and resource augmentation.
• Long-Term Managed Resourcing (LTMR), including workforce planning, continuity and backfill.
• Strategic client relationships, service delivery and account growth.
• Team leadership, consultant development and operational performance.
• Collaboration with PFH sales, client, service delivery, bid and group teams.
• Appropriate oversight of internal recruitment priorities and relevant group recruitment activity.
• The role may also contribute to the assessment and development of new services and markets, including RPO, MSP, UK opportunities and wider Ricoh/PFH group synergies.

Key Responsibilities Commercial leadership and growth

• Develop and deliver a commercial plan for the Talent Solutions and Managed Resourcing portfolio, translating business objectives into clear priorities, targets and actions.
• Manage divisional budget and P&L performance, including revenue, gross margin, pricing, productivity, pipeline, forecasting and investment.
• Identify opportunities to grow existing accounts and win new customers, working closely with Sales, Client Directors and relevant group teams.
• Build trusted relationships with customers, hiring managers and senior stakeholders; understand their workforce challenges and recommend appropriate recruitment or resourcing solutions.
• Sponsor selected tenders, proposals and strategic opportunities, coordinating with bid and managed service teams to develop credible, customer-focused responses.
• Track performance against plan and take timely action to address commercial or delivery issues.

Technology recruitment and service delivery

• Lead effective permanent and contract technology recruitment and resource-augmentation services.
• Ensure clients and candidates receive a consistent, responsive and professional experience.
• Work with Service Delivery and Managed Service teams to coordinate recruitment activity, meet agreed service levels and deliver bespoke customer requirements.
• Maintain effective account reviews, clear service expectations and appropriate operating processes, including contracts, purchase orders, timesheets and invoicing.
• Use customer feedback and delivery performance data to identify improvements and strengthen client partnerships.

Managed resourcing and workforce continuity

• Support reliable delivery of LTMR commitments through workforce planning, demand forecasting, talent pipelines and timely backfill.
• Maintain visibility of vacancies, candidate pipelines, delivery risks and revenue at risk.
• Work with clients and internal delivery teams to anticipate changes in resourcing demand and develop practical continuity plans.
• Identify opportunities to redeploy suitable talent and improve the speed and quality of replacement activity.

Team leadership and capability development

• Lead and develop recruitment consultants, support team members and relevant delivery colleagues.
• Set clear targets, key performance indicators, roles and standards; use regular coaching and performance reviews to support accountability and growth.
• Build a collaborative, customer-focused team culture that supports quality, productivity and sustainable performance.
• Strengthen onboarding, training and development, drawing on structured learning and practical development approaches to improve consultant capability.
• Support succession planning, engagement, inclusion and the development of future team leaders.

Operating model and continuous improvement

• Establish and improve scalable processes for technology recruitment, resource augmentation and managed resourcing.
• Clarify team responsibilities, workflows and service standards, coordinating effectively with other PFH and group functions.
• Improve recruitment productivity, service quality and cost-to-serve through standardisation, training, appropriate automation and continuous improvement.
• Support the effective use of recruitment systems, candidate and client databases, sourcing tools and performance dashboards.
• Use reliable management information to guide decisions on activity, capacity, service performance and commercial priorities.

Market and proposition development

• Develop PFH's position in Irish technology recruitment and resourcing by deepening existing relationships and identifying relevant customer opportunities.
• Contribute to public- and private-sector business development, including tenders and framework opportunities where appropriate.
• Help assess the commercial potential of adjacent services and markets, such as RPO, MSP, UK recruitment and group-wide opportunities.
• Bring market insight into service design, account planning and investment proposals.

Governance and risk

• Promote compliant, ethical and inclusive recruitment practices.
• Ensure appropriate operational attention to GDPR, employment requirements, vetting, contractor management and customer obligations.
• Work with relevant specialist teams to address regulatory, contractual and delivery risks.
• Maintain clear escalation and corrective-action processes where service, compliance or commercial risks arise.

Executive reporting and governance

• Lead regular commercial and operational reviews for the portfolio.
• Report performance, forecasts, customer matters, team capacity, investment needs and key risks to senior leadership.
• Provide clear recommendations and follow through on agreed actions.

Experience and Qualifications

• Director-Level leadership experience in technology recruitment, staffing, resource augmentation, managed resourcing or a closely related Technology workforce-solutions environment.
• Demonstrable responsibility for a divisional or business-unit commercial plan, budget or P&L.
• Strong understanding of permanent and contract technology recruitment and the commercial drivers of recruitment operations.
• A track record of developing client relationships, growing accounts and contributing to new-business wins.
• Experience building, establishing or scaling a recruitment team, division, service or operating model with entrepreneurial approach to division.
• Experience leading consultants and support staff, setting performance expectations and developing team capability.
• Experience collaborating with managed service, bid, sales or other cross-functional teams to deliver customer solutions.
• Strong commercial discipline across pricing, margin, forecasting, productivity and divisional performance management.
• Confidence using operational and commercial data to guide decisions and communicate performance.
• Knowledge of recruitment systems and sourcing practices; interest in emerging technology-enabled process improvement.
• Understanding of GDPR and relevant recruitment, contractor and TUPE implications regarding customer-compliance requirements
• Excellent Executive level communication, negotiation, client relationship-building and people-leadership skills.
• Experience with Irish public-sector frameworks, enterprise-scale MSP or RPO is advantageous.
• UK Contractor experience, including international sourcing models would be advantageous.
• Masters Level Qualification in relevant discipline.

Leadership Attributes

• Commercially accountable and practical, with the ability to turn strategy into clear plans and measurable outcomes.
• Relationship-led and credible with clients, hiring managers, colleagues and senior stakeholders.
• Growth-oriented, with a strong focus on customer needs and sustainable enterprise-wide business development.
• Organised and data-informed, able to balance delivery, team performance and commercial priorities.
• A supportive, inclusive people leader who develops capability and sets clear expectations.
• Comfortable building and improving services in a changing environment.

What Success Looks Like

• A clear, achievable commercial plan with progress against agreed revenue, margin and productivity targets.
• Strong client relationships, improved retention and a healthy pipeline of profitable opportunities.
• Reliable technology recruitment and managed resourcing delivery, with clear workforce continuity plans.
• A capable, accountable and well-supported team with strong recruitment and client-service practices.
. click apply for full job details