Director of Professional Services

Director of Professional Services page is loaded Director of Professional Serviceslocations: Remote - Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 5, 2026 (30+ days left to apply)job requisition id: R i2 Group, a Harris Computer company, is hiring for a Director of Professional Services on a permanent, full-time, remote (UK) working basis. As a Director of Professional Services, this professional will be responsible for managing and growing the department, overseeing the delivery of high-quality software solutions and services. The Director will play a critical role in shaping the strategic direction, optimizing processes, and driving operational excellence. They will possess excellent strategic thinking and proven organizational, and leadership skills. Position Overview As Professional Services Director at i2, you will lead the International Professional Services team, ensuring the successful delivery of client projects and services worldwide. You will also support the consolidation of performance metrics and reporting with the Americas team, driving consistency and excellence across regions. Reporting to the VP Client Operations, with a dotted line to the EVP, you will manage a team of program, training, technical, and delivery leaders, fostering collaboration and continuous improvement. Key Responsibilities Leadership & Team Management Lead, mentor, and develop the International Professional Services team, including Program Manager, Training Manager, Technical Leader, and Services Delivery Lead. Foster a culture of collaboration, high performance, and professional growth. Support cross-regional alignment and best practice sharing with the Americas team. Service Delivery & Client Success Oversee the delivery of professional services projects, ensuring high-quality outcomes and client satisfaction. Drive operational excellence, resource allocation, and project management across international engagements Support the driving of PS sales engagement through packaging, upsells, clear SOWs and continued pipeline growth, actively seeking out opportunities and looking for new innovative ways to bring our services to clients/partners. Collaborate with sales, product, and client operations teams to support seamless service delivery. Performance Management & Reporting Consolidate and analyze service delivery metrics and financials, supporting unified reporting with the Americas team. Provide accurate and timely forecasts, performance updates, and recommendations to leadership. Identify opportunities for process improvement and efficiency gains. Strategic Initiatives Contribute to the development and execution of professional services strategy in alignment with i2's goals. Represent Professional Services in leadership forums, supporting strategic decision-making and organizational growth. Support the development of new service offerings and training programs to meet evolving client needs. Stakeholder Engagement Build and maintain strong relationships with clients, partners, and internal stakeholders. Act as an escalation point for complex projects and client issues, ensuring resolution and client satisfaction. Represent i2 at industry events and client meetings as required. Qualifications / Education Bachelor's degree in business, technology, project management, or a related field; Master's degree preferred. Work Experience Proven experience in leading professional services teams within the software, technology, or intelligence sectors. Track record of successful project delivery and client engagement across international markets. Strong background in team management, performance reporting, and operational excellence. Excellent communication, leadership, and interpersonal skills. Experience with service delivery metrics, financial consolidation, and cross-regional collaboration. Other Requirements Willingness to travel internationally as required. Ability to represent i2 with professionalism and enthusiasm. What Success Looks Like High-performing, engaged professional services team delivering exceptional client outcomes. Consistent, accurate consolidation of performance metrics and reporting across regions. Strong collaboration and alignment with the Americas team. Enhanced reputation and client satisfaction for i2's professional services. About i2 Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defence, fraud, and financial crimes. Learn more at: As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed. Benefits Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun!Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)- or at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.