Director of Global Support Engineering (Remote Europe)

Jobgether is seeking a Director of Support Engineering to lead a globally distributed team from Ireland, driving end-to-end support strategy and customer-centric improvements. You will partner with Engineering, Product, and Customer Success to resolve complex issues and scale operations across multiple time zones.

The role emphasizes people development, process excellence, and data-driven decisions to improve CSAT, MTTR, and escalation management in a developer-focused SaaS environment.