Director of Digital Transformation Programme

Job Details: Director of Digital Transformation Programme

Full details of the job.

Job Title: Director of Digital Transformation Programme

Location: The Grange

Salary: 80000

Employment Type: Fixed Term

Duration: 18 months

About Us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services - because nobody with hearing loss should feel alone.

About The Role

Job Title: Director of Digital Transformation Programme
Department: IT
Reports to: Chief Executive Officer
Location: Hybrid (regular travel required for meetings)
Contract Type: Fixed term contract (initially 18 months, with possible extension)
Hours: minimum 28 hours per week
Salary: Up to £80,000 (pro rata)

Purpose of the Role

The Director of Digital Transformation will be responsible for the development and delivery of our Digital Roadmap, providing leadership across the organisation to:

• Improve operational efficiency and user experience in the delivery of our supporter, applicant, recipient and volunteering journeys;
• Enhance accessibility to our services;
• Enabling HD to leverage existing data (including appropriate use of AI) and extend the range of data sources to provide deeper insights into performance and impact, which HD will use to improve decision-making, resource allocation and service delivery as well as grow income, based on evidence;
• improve reporting and data visualisation
• implement scalable solutions and technology, that can grow in line with HD's strategic goals; and
• implement and sustain a high level of data protection and cyber security.

Working collaboratively across departments, the postholder will develop a clear and actionable digital transformation programme, agree priorities and budgets with Digital Transformation Programme Board members, recruit the necessary resources and/or consultancy support to deliver the benefits of digital transformation. The postholder will be the de facto Chief Technology Officer, with the full remit for IT services and is supported by an established IT team of 9 (8FTE).

Key Responsibilities Strategic Leadership & Collaboration

• Develop the Digital Roadmap in conjunction with key stakeholders across the organisation to meet the strategic priorities of Hearing Dogs for Deaf People
• Work closely with the Director of Performance Marketing and Communications to develop a new Data Strategy which will underpin the implementation of a Customer Data Platform
• Work closely with teams across the organisation tasked with developing and implementing change in how we deliver our services, in particular the Head of Service Design and Development
• Build partnerships with external stakeholders (e.g. corporate partners, service users, suppliers) to support successful delivery and skill transfer
• Engage with the Head of Commercial in sourcing potential pro bono advice and support
• Build robust business cases for each stage of the digital transformation, including measures of success relating to improved digital maturity and organisational effectiveness
• Support the Board-led Digital Transformation Programme Board, ensuring they have timely and sufficient information to enable them to carry out their responsibilities
• Ensure each stage of the programme has clear project plans, decision-points, appropriate resource allocation and active management of risks and opportunities
• Deliver the programme to time and budget

Programme Management

• Build robust business cases for each stage of the digital transformation, including measures of success relating to improved digital maturity and organisational effectiveness
• Support the Board-led Digital Transformation Programme Board, ensuring they have timely and sufficient information to enable them to carry out their responsibilities
• Ensure each stage of the programme has clear project plans, decision-points, appropriate resource allocation and active management of risks and opportunities
• Deliver the programme to time and budget

Technology and Innovation

• Identify and champion new digital technologies, processes and solutions that might contribute to the achievement of the digital transformation goals, ensuring solutions have longevity and are sustainable and affordable into the future
• Develop a scorecard for digital maturity which can be tracked over a number of years, helping to demonstrate the outcome of our investment in digital and data solutions
• Support the IT team to develop and implement good practices in design, development, testing and documentation of all solutions and databases deployed across the organisation

Governance & Compliance

• Ensure compliance with Hearing Dogs policies for Data Protection and other IT related policies
• Implement measures to continuously enhance cyber security

Measures of success

• Delivery of the agreed Digital and Data Roadmap to time and budget
• Improved digital maturity scores
• Achievement of Cyber Essentials accreditation

Working Conditions

• Some out-of-hours work and travel will be required for events or meetings.
• Our IT team is primarily located at our Buckinghamshire base, but this role can also be on a hybrid basis.

About You

• Proven experience delivering organisation-wide digital change in either the private or non-profit sector, with a proven track record of working effectively with operations and marketing teams to create impactful digital change
• Deep understanding of digital technologies, including CRM, CMS and other business systems and how these can be used to enhance organisational effectiveness
• Experience in launching new products or services from concept to delivery, in particular the implementation of customer data platforms and integrating third-party solutions for engaging supporters and/or volunteers
• Strong project and programme management skills, ideally with experience of implementing or enhancing good practices
• Collaborative and adaptable, with strong interpersonal skills and ability to bring teams together to work effectively to achieve a shared goal
• Confident communicator with ability to engage at all levels and the ability to explain complex technology to a non-technical audience.
• Proven track record of delivering in a complex, multi-faceted environment
• Strong track record of implementing good practices in solution/software development life cycle
• Experience of managing large budgets
• Experience of user-centred design or agile project methodologies.
• Familiarity with charity environment, including ethos and regulatory environment.

Person Specification Essential

• Proven experience delivering organisation-wide digital change in either the private or non-profit sector, with a proven track record of working effectively with operations and marketing teams to create impactful digital change
• Deep understanding of digital technologies, including CRM, CMS and other business systems and how these can be used to enhance organisational effectiveness
• Experience in launching new products or services from concept to delivery, in particular the implementation of customer data platforms and integrating third-party solutions for engaging supporters and/or volunteers
• Strong project and programme management skills, ideally with experience of implementing or enhancing good practices
• Collaborative and adaptable, with strong interpersonal skills and ability to bring teams together to work effectively to achieve a shared goal
• Confident communicator with ability to engage at all levels and the ability to explain complex technology to a non-technical audience.
• Proven track record of delivering in a complex, multi-faceted environment
• Strong track record of implementing good practices in solution/software development life cycle
• Experience of managing large budgets

Desirable

• Experience of user-centred design or agile project methodologies.
• Familiarity with charity environment, including ethos and regulatory environment.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).