Director of Customer Experience & Transformation (Hybrid)

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness. Candidates should have experience in social housing or customer-focused regulated sectors. This position offers hybrid working options and a competitive salary, with a closing date for applications on 15/02/2026.