Director of Client Services FTC (London or Manchester)

Director of Client Services FTC (London or Manchester) About you

You are an experienced, forward thinking client services leader with a proven ability to guide high performing teams and deliver exceptional results. You bring deep expertise in the affiliate marketing landscape, strong commercial awareness, and an instinctive understanding of client expectations and evolving market trends.You are a hands on leader with a strong track record of leading from the front-supporting, coaching, and developing team leaders and their teams to perform at their best. Your leadership style is collaborative and empowering, supported by excellent communication and relationship building skills, and grounded in active involvement and clear accountability. You thrive in fast paced environments, demonstrate sound judgement, and consistently foster a culture of excellence, accountability, and growth.

About the role

The Director of Client Services is responsible for the overall success of the portfolio, with accountability for client retention and delivering against revenue targets, while leading and managing a team of client service professionals.They will ensure the delivery of outstanding client service, and support to client and affiliate partners, secure high retention rates and identify opportunities for growth and new business development.

Role responsibilities

• Demonstrate strong decision making in line with company goals, social, and environmental best practice.
• Overseeing the full account management team, with direct management responsibility across multiple team segments and operational areas.
• Overseeing the development of new and existing affiliate partnerships, ensuring they meet the needs of both the client and the company.
• Developing and implementing strategies to enhance the client experience, improve retention and increase revenue.
• Creating and supervising robust processes designed to minimise client bad debt, implementing proactive financial risk management strategies.
• Analysing market trends and client data to identify new business opportunities and drive growth.
• Executing and assisting in forming the overall client services team strategy, working closely with the head of client services to align departmental objectives with broader organisational goals.
• Leading the team to meet and exceed performance targets, including KPI's and revenue goals.
• Building and maintaining strong relationships with key clients, ensuring their satisfaction and addressing any issues in a timely manner.
• Developing comprehensive learning and development roadmaps for the client services team, fostering professional growth and skill enhancement.
• Collaborating with cross-functional teams, including product, marketing and technical teams, to ensure seamless execution of affiliate marketing campaigns.
• Staying current on industry developments and trends, and sharing this knowledge with the team to ensure continuous improvement.

Role requirements

• Performance marketing expert with 7+ years' experience within the Affiliate Channel demonstrating an outstanding knowledge of affiliate marketing.
• Broad and deep knowledge of publisher eco-system, including trends and innovations outside of the affiliate channel
• Track record of managing and developing team members
• Experience with the Webgains platform would be ideal
• Proven track record in leading large teams, driving growth, and achieving commercial success.
• Ability to develop and implement strategic plans that align with business goals and drive measurable results.
• Exceptional communicator, able to represent the company and the Client Services function with authority and insight at industry events.
• A forward-thinking leader who stays ahead of industry trends and is proactive in driving change and innovation within the team

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We generate sales across the globe!