Director, Customer Success EMEA

Posted 1 day ago by Kyriba Corp.

Permanent
Full Time
Other
London, United Kingdom
Job Description

Director, Customer Success EMEA page is loaded Director, Customer Success EMEA Apply remote type Hybrid locations London time type Full time posted on Posted Yesterday time left to apply End Date: July 18, 2025 (7 days left to apply) job requisition id R-04921

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba's real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit .

As the Director of Customer Success, you will oversee and mentor a team of Customer Success Managers (CSMs) accountable for Kyriba's most complex and high-value client relationships. You will be responsible for driving customer engagement, maximizing product adoption, and achieving retention and expansion goals. In this leadership role, you will also partner cross-functionally to deliver measurable business outcomes and enhance the overall client experience.

Visionary Leader

  • Inspires and Empowers: Cultivates a team culture of trust, accountability, inclusivity, and growth. Motivates Customer Success Managers (CSMs) to exceed goals and develop professionally.

  • Strategic Thinker: Sees the big picture and aligns team efforts with company vision and client outcomes. Anticipates market and client trends, proactively adapting strategies.

Customer Champion

  • Relentlessly Client-Focused: Puts the customer at the center of every decision. Builds strong, authentic relationships at all levels-executive sponsors, power users, and front-line champions.

  • Value-Driven: Obsessed with helping clients extract maximum value, ensuring adoption and measurable business impact from the Kyriba platform.

Outcome & Data-Oriented

  • Metrics-Driven: Sets clear goals and success metrics for the team and clients, using data to measure progress, identify risks, and celebrate wins.

  • Proactive Problem Solver: Spots issues before they become problems, leveraging data, feedback, and intuition to mitigate risks and remove obstacles.

Master Communicator & Influencer

  • Executive Presence: Comfortable facilitating high-stakes meetings with C-level clients, delivering insights and recommendations with confidence and clarity.

  • Cross-Functional Partner: Acts as a bridge between Customer Success, Sales, Product, and Support-ensuring the voice of the customer shapes company priorities.

Growth-Oriented

  • Drives Expansion: Identifies and champions opportunities for clients to expand usage, adopt new features, and deepen partnership with Kyriba.

  • Continuous Learner: Stays ahead of SaaS, customer success, and treasury trends; encourages ongoing learning across the team.

Operationally Excellent

  • Organized & Prioritizes Wisely: Juggles multiple priorities, guiding the team to focus on what matters most for clients and Kyriba.

  • Process Innovator: Continuously refines and scales processes, ensuring the team delivers a consistent, high-quality customer experience.

Personal Qualities

  • Empathetic & Self-Aware: Listens deeply to both clients and team members, adjusts approach based on feedback, and models emotional intelligence.

  • Accountable & Resilient: Owns outcomes, learns from setbacks, and celebrates successes-never losing sight of the mission.

Qualifications & Experience

  • 8+ years of experience in Customer Success, Account Management, or Sales, with at least 2 years in a leadership or management role.

  • Strong knowledge of SaaS models and value-based engagement.

  • Proven experience managing and developing high-performing teams.

  • Strong business and financial acumen; treasury domain expertise is a plus.

  • Track record of driving client adoption, retention, and growth.

  • Expert relationship-building, communication, and stakeholder management skills.

  • Advanced problem-solving, negotiation, and organizational abilities.

  • Ability to balance multiple priorities and drive results in a dynamic environment.

  • High degree of accountability, a "can-do" attitude, and client empathy.

  • Experience facilitating executive-level meetings and advisory boards is a plus.