Direct Sales Travel Agent
Posted 5 hours 54 minutes ago by ClubMed
Direct Sales Travel Agent
About Club Med:
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.
Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Job Overview:
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Wimbledon, London .
As a Travel Sales Agent ( D irect) at Club Med, you will be the first point of contact for direct customers , delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.
Key Responsibilities:
1. Promoting Club Med packages : Promote Club Med packages and offers to customers using various communication channels, including phone, email, WhatsApp, and more.
2. Inbound and Outbound C alls : Handle inbound calls and written communication from customers who are interested in Club Med holidays, addressing their questions, con cerns and special requests. Perform outbound calls to follow up on enquiries, promote special offers , recruit new clients, support modification and strengthen relationship with customer s.
3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to customers and address their queries .
4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med while encouraging and accompanying customers in using selfcare on our website.
5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
6. Process Bookings : Assist customer s with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.
7 . Upselling : Upsell additional services or amenities to customers , such as spa treatments, excursions, or room upgrades, to enhance customers' holiday experience and increase revenue.
8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
9. Maintaining Records : Maintain accurate records of customers interactions, booking details, and sales transactions using company sales tools.
10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.
Education level :
Bachelor's degree or equivalent
Experience :
Solid knowledge of the travel and tourism industry
Experience in a similar position and sector
Mastery of sales technics and negotiation skills
Familiarity with ski travel is advantageous
Knowledge of Amadeus is also beneficial
Languages :
Fluency in spoken and written English is mandatory .
Benef its:
90 days of remote work per year
25 days holidays prorata + 1 extra day off for your birthday
40% reimbursement of your public transportation ticket
Private health insurance