Dinotropolis - Deputy Operational Manager

Dinotropolis - Deputy Operational Manager Job Description:

Dinotropolis, based in the premier Bluewater shopping centre in Kent, is a dinosaur-themed activity centre for children and their caregivers, offering a range of fun, educational, and entertaining activities focused on physical activity, intellectual curiosity, and soft play. Through staff directly interacting with the children, Dinotropolis aims to provide a fun and deeply engaging experience for children and their parents/carers.

This is an exciting opportunity to be part of something very special. As such, in this position, there will be an expectation to deliver exceptional customer experiences while incorporating and championing the business's values. You will inherit and demonstrate the values of the company based on the foundations that our guests will:

• Play
• Learn
• Be Entertained

About The Applicant:

You must care about children's welfare and relish the opportunity to engage in activities that enhance every guest experience!

Main Duties

In addition to the adherence to Dinotropolis Policies and Procedures, you will manage the service delivery of the entire team and ensure all staff are focused, motivated, and follow operational procedures. Your varied role will include managing and covering:

• Front of House duties: bookings, payments and guest liaisons
• Working in the café: taking food orders, delivering food, maintaining a safe and clean environment
• Leading attraction activities and Party hosting
• Attending to individual children's needs as they arise, delivering the highest levels of customer service/guest experience
• Ensuring that visitors of all ages are always safe and secure, keeping an active eye for lost children
• Ensuring that available equipment and facilities are kept clean and in accordance with health and safety regulations and used in a way that promotes the Dinotropolis values
• Owning the visitor satisfaction score(s) with colleagues and responding to customer feedback positively to continually improve the guest experience
• Participating in team meetings, adding and implementing your views to improve the guest experience
• Supporting colleagues by completing any other duties within the scope of the post

Personal Specification - Knowledge and Experience

'We will be hiring on attitude and application - demonstrate these key attributes and we will train you to become an expert at the role!'

Desirable

• NVQ qualification in childcare/Play work or appropriate experience
• People management and customer service skills

Essential

• Ability to inspire others
• Enthusiastic desire to perform well
• Determination to succeed
• Disciplined
• Excellent organisational skills with the ability to manage multiple tasks and priorities
• Honest and straight-forward
• Solution-oriented, not stumped by a problem or challenge
• A great attitude to learning and engaging with all guests
• Outgoing, friendly and enthusiastic
• Confident and authoritative with the ability to support children, parents/carers and staff
• Ability to work as part of a team, sharing best practices with colleagues