Digital Workplace Supporter

Digital Workspace Supporter

Work Conditions

• On-site presence: 100% (Zurich office)
• Notice period: Immediate/ASAP availability
• Contract type

About the Team

An experienced, committed, and dynamic team responsible for the international network, network security, and digital workplace services at our client. Their mission is to ensure a secure, reliable, and efficient IT environment for all employees across the organization.

Role Overview

Our client is looking for a highly service-oriented and detail-focused Digital Workspace Supporter.

In this role, you will be the first point of contact for end-user support, ensuring issues are resolved efficiently and professionally. You will collaborate closely with the central IT teams and external service providers to maintain a stable and high-performing workplace environment.

Key Responsibilities

• Provide first-level and advanced support for end users across workplace technologies
• Ensure stable operation of Windows 10/11 endpoints, Microsoft 365, and meeting room devices
• Support and coordinate with external vendors and internal IT teams
• Troubleshoot hardware, peripherals, and meeting room setups (including MTR/Microsoft Teams Rooms)
• Contribute to small projects and rollouts within the digital workplace domain
• Work in alignment with ITSM processes and service-level agreements (SLAs)

Required Skills & Experience

Technical Skills

• Extensive experience in workplace IT/endpoint management, ideally with project experience (eg, MTR or meeting room rollouts)
• Solid knowledge of Windows 10/11, Microsoft 365, and device/room hardware
• Confident working in ITSM environments with SLA-driven processes
• Meeting room expertise (Microsoft Teams Rooms, peripherals, basic networking)
• Experience working in enterprise environments

Soft Skills

• Strong execution skills: independent planning, structured and reliable execution, clear communication
• Excellent service orientation with a high sense of responsibility and reliability
• Strong stakeholder and vendor management capabilities
• Structured work style with consistent follow-through and attention to detail

Certifications (Required)

• English Language Certificate Cambridge English (or equivalent)
• ITIL Foundation (or equivalent IT service management certification)

Job Title: Digital Workplace Supporter

Location: Zürich, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.