Digital IT Operations Intern
Posted 6 hours 1 minute ago by SLB
Job Title: Digital IT Operations Intern
Location: The Hague
About the company:
We are SLB, the leading provider of technology and services to the energy industry. We design, develop, and deliver technology and services that transforms how work is done.
We define the boundaries of the industry by unleashing our talented people's energy. We're looking for innovators to join our diverse community of colleagues and develop new solutions and push the limits of what's possible. If you share our passion for discovery and want to find out what you could really do, then here is the place to do it.
Job Description:
The position holder is responsible for a Desktop Support expert, responsible for computer hardware, software (location specific or global) and peripherals. The Digital IT Operations Specialist acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. The position reports to the EUR West & South IT Manager.
Successful position holders are excellent communicators, enjoy solving problems, and work well in teams.
Responsibilities
Provide second-line investigation and diagnosis.
Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
Escalate unresolved incidents and service requests within agreed timescales.
Log incident and service request details per help desk procedures.
Communicate with customer regarding incident progress.
Ensure tickets are updated at all times until issues are resolved.
Conduct customer satisfaction call backs and surveys.
Complete GET IT training for On-Site Support Analysts.
Comply with Quality, Health, Safety and Environment policies and IT policies.
Liaise with customers, other IT support groups and third-party providers when necessary.
Perform staging of PCs.
Maintain Global Asset Management database with updates related to the assigned hardware.
Perform Install, Move, Add and Change tasks.
Perform hardware and software maintenance and support.
Participate in IT team and follow up on objectives and key performance objectives.
Education Required:
A Bachelor's degree or equivalent in Information Technology related field (when degree is not held, prior formal technical training in relevant technical area and in people and business management skills can compensate).
Technical Skills Required:
In depth knowledge of Microsoft PC applications.
In-depth knowledge of PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
Certifications:
Microsoft certification preferred
Basic project management
Experience Required:
User support experience supporting multiple operating systems.
Experience working within an IT customer service
Additional general requirements:
Experience on an IT Service Desk a plus.
Ability to write technical support documentation a plus.
Excellent customer service skills.
Good interpersonal and presentation skills.
Fluency in English.
Willing to work flexible hours where appropriate.
Ability to handle multiple projects and tasks simultaneously.
Ability to work under pressure.
Ability to communicate effectively with customers, peers, and management.