Digital Customer Experience Leader

EcoOnline in the United Kingdom is seeking an experienced Customer Experience professional to lead digital engagement initiatives across SaaS products. You will shape self-service and AI-assisted support, and partner with IT, Product and Success teams to deliver a seamless customer journey.

The role requires 3-5+ years in CX/Digital Support, strong stakeholder management, and experience with CRM platforms such as Salesforce. Hybrid work and growth opportunities are offered.