Digital Community and People Outreach Advisor

Digital Community and People Outreach Advisor

Midlands Partnership NHS Foundation Trust

Closing date: 26 April 2026

Join our award winning Digital Skills and Change Team to help individuals build confidence with everyday digital skills. You will support people to stay safe online and use digital platforms such as the NHS App, directly improving access to health services. This hybrid role combines remote work with visits to community venues across the Trust footprint.

We welcome applications from individuals who:

• Enjoy working directly with members of the public, are patient, approachable and able to explain things simply
• Can adapt their approach to meet different needs and levels of confidence
• Feel confident building relationships with local partners and community groups
• Want to make a positive impact in local communities

Main Duties

• Deliver simple, accessible digital skills support in community settings
• Help people use digital devices and online services safely
• Support people to access NHS digital platforms, including the NHS App
• Build relationships with local groups and partners
• Plan and deliver informal digital skills sessions tailored to local need
• Record activity and share insights to improve our work
• Promote available device access schemes for people experiencing digital poverty
• Travel across the Trust footprint to reach the people who need it most
• Represent the Trust's digital inclusion priorities through consistent, accessible and positive communication

About the Trust

We provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. Our services include perinatal care, eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

Person Specification Qualifications

• Evidence of ongoing learning and development in digital skills, community engagement or customer support
• Qualification or training in community outreach, adult learning or digital inclusion

Experience

• Experience working with members of the public, service users or community groups
• Experience working independently in outreach, community or customer facing environments
• Experience of working with vulnerable or digitally excluded groups

Skills

• Ability to explain digital concepts clearly using plain, accessible language
• Strong interpersonal skills with the ability to build trust and rapport quickly
• Awareness of digital inclusion, digital poverty and barriers to access
• Knowledge of NHS digital services such as the NHS App
• Awareness of safeguarding principles in community settings

Personal Attributes

• Patient and supportive when working with people lacking confidence
• Willingness to travel across local community locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Name

Midlands Partnership NHS Foundation Trust

Full time • Flexible working • Home or remote working