Digital Business Analyst

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

An exciting opportunity has arisen for a talented and self-motivated Business Analyst to join our growing Business Analysis Centre of Excellence (BACoE). The Business Analysis Centre of Excellence strives to advocate and champion knowledge share of Business Analysis best practice, tools, and techniques, to drive innovation and continuous business process improvement.

Working on multiple high-impact client-facing projects, the Business Analyst will play a pivotal role in instigating and fostering robust professional relationships with senior stakeholders and subject matter experts to identify and analyse business needs.

Typical projects may include:

• Software selection, procurement, and implementation.
• Implementation of standard Mace software solutions.
• Office infrastructure setup and office moves.
• Whole IT strategy delivery for a project or programme.
• Information security projects including implementation of an Information Security Management System (ISMS) and certification to ISO27001
• Disaster recovery and business continuity planning.
• Selection of out-source and managed IT services suppliers.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel

The Business Analyst will lead in the analysis and resolution of client business problems by critically assessing information gathered through a range of elicitation techniques, driving implementation of significant business process improvement initiatives, and effectively articulating the rationale for change.

Through the orchestration of interviews and workshops, the Business Analyst will define, prioritise, and effectively document requirements into a Business Requirements Specification to evaluate and deliver value-add solutions which are aligned with the strategic objectives and business needs of the client.

You'll be responsible for:

• Supporting stakeholders with identification, clear definition, and prioritisation of solution requirements, securing user, project and programme management sign off as appropriate.
• Creation and refinement of epics, user stories and acceptance criteria.
• Engagement with IT software and service providers, supporting in user acceptance testing, product design and development to ensure the proposed business solution aligns with end user needs and business goals.
• Developing a strong working knowledge of the client IT environment, business goals, priorities, existing business processes and system interactions.
• Liaise with stakeholders to identify and gain a concise understanding of business problems seeking to 'engineer out' existing limitations, conflicts and pain points.
• Deep-dive investigation of business scenarios by conducting interviews, brainstorming sessions, and facilitating effective requirements elicitation workshops to draw business-relevant conclusions.
• Application of a wide range of analytical tools and techniques including gap analysis present state vs. target state, SWOT analysis, options analysis, wireframing and prototyping.
• Produce a suite of high-quality documentation such as specifications, user guides, testing and training materials and post-implementation handover documents.
• Cultivate relationships and interact professionally with a diverse range of stakeholder groups including executives and subject matter experts to achieve agreed outcomes and effectively manage expectations around scope, delivery, and timescales.
• Consult with other members of the project team including the project manager, development team, function leads and subject matter experts to understand current data management and reporting practices.
• Contribute to the setting of standard practices and processes for the business analysis centre of excellence and ensure these are adhered to and best practice followed for continuous business process improvement.
• Support business analyst manager in developing resources, artefacts, and materials for the business analysis toolkit.
• Establish and chair focus/steering groups within client projects where required.
• Undertake smaller project tasks to support the general successful delivery of the client commission.
• Undertake maturity assessments related to IT processes and services.

You'll need to have:

• Demonstrable experience working within a Business Analyst capacity across a variety of IT projects.
• Formal Business Analysis certification (e.g., IIBA) desirable.
• PRINCE 2, Agile, APM, CAPM or other relevant project management certification desirable.
• Proven track record of supporting successful delivery of full project lifecycle IT large scale projects from initiation to deployment.
• Extensive knowledge of recognised IT project management methodologies including waterfall and agile.
• Organised self-starter, with strong problem-solving and decision-making capabilities.
• Analytical, logical thinker with excellent attention to detail.
• Ability to manage multiple projects simultaneously and prioritise tasks accordingly.
• Excellent interpersonal and communication skills, both written and verbal.
• Team orientated mindset, providing advice and guidance as required to support the overall team effort.
• Proficient in Microsoft Office packages such as Excel, Visio, and MS Project.
• Experience of project delivery within construction sector beneficial.

You'll also have:

• Security clearance to work on projects in the UK and on security restricted commissions.
• Work and residency permit to be able to work in the UK.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.