Diagnostic Technician

Diagnostic Technician

Citygate Volkswagen Ruislip

Up to £40,000 Basic + Uncapped bonus

Permanent

Role overview

We are seeking an Accredited Diagnostic Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Diagnostic Technician you will also provide guidance and coaching to less experienced team members.

Key responsibilities

Your key responsibilities as a Diagnostic Technician will be:

Complete scheduled vehicle servicing in line with manufacturer guidelines

Undertake diagnostic activities to identify causes and solutions for customer vehicle issues

Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers

Liaise directly with customers and service advisors, providing outstanding customer service

Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements

Participate in ongoing training and development to ensure product and service knowledge is up to date

Contribute to local and companywide process improvements and innovations

Mentor and provide guidance to apprentice technicians, where applicable

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our in-house training academy for everyone

Access to The Volkswagen National Learning Centre for specific roles

Electric Vehicle (EV) Training levels 1- 4 for specific roles

Internal career progression opportunities across our various brands and locations

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

About You

As a Diagnostic Technician, you will ideally have the following skills and attributes:

You will be a Level 3 qualified vehicle technician ideally with VAG group background

Excellent problem-solving skills and strong attention to detail

A strong customer service focus with the ability to communicate technical information to a non-technical audience

Outstanding organisation and time management skills with the ability to work to deadlines

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.